To whom it may concern,
I am applying for this vacancy with a strong mind-set that knowledge is power, and one can
never learn or know enough, therefore I am always keen to learn and know more.
I am a capable and ambitious person who realizes that infinite perseverance and dedication
are the keys to success and therefore, I always try to apply them in whichever task I
undertake. I thrive on new challenges and meeting them head on. I work well under
pressure and even though I am a strong individual worker I also understand the importance
and value of teamwork.
As a professional administrative specialist with excellent communication skills from years of
experience and a natural attribute for financial administration and planning, I am eager to
contribute my abilities and experience to your company.
Given my extensive training and background, I do believe I can be a great asset to the
business.
Any opportunity to prove my worth would only be advantages to your business.
Please find enclosed my CV and thank you for taking the time to consider my application.
Kind Regards
Tina Visagie
Curriculum Vitae
of
Tina Simone
Visagie
POSTAL ADDRESS
21 Zodiac Road
Ocean View
Cape Town
7975
PERSONAL PARTICULARS
Name
Tina Simone
Surname
Visagie
Gender
Female
Date of Birth
10 September 1983
Nationality
South African
Identity Number
-
Drivers License
N/A
Marital Status
Married
Telephone Number
N/A
Cell Number
-
Home Language
English
Other languages
Afrikaans
Health
Excellent
EDUCATION
School
Fish Hoek Senior High School
Highest Level
Matric
Subjects
English - HG
Afrikaans - HG
Art - HG
Business Economics - SG
Textiles - SG
Biology – SG
QUALIFICATIONS
Contact Centre Support: NQF2 – Credits 128
FAIS Accredited
WORK EXPERIENCE
Period
Firm
Position
27 July 2022 – 27 October 2022
MedAssist – Exclusively Remote (Gibor)
Care Manger
Duties: I ensured that all patients discharged from Hospital/Rehab had all the necessary
Medical requirements needed to recover at home. I was the middle man for appointments
needed to be made, arranged meals to be delivered to their homes, set up doctors
appointments. Also made sure that everything done is covered by their insurance. This was
strictly a remote position
Period
Firm
Position
November 2021 - Present
Dr Sarah Howard Psychiatry
Office Manager
Duties: I manage the Day-to-Day running of a Medical Practice, handling all billings,
payments and booking of appointments, liaising with 3rd parties, Medical Aids, arranging of
hospital/clinic admissions, drafting of confidential documents and medical reports. Running
Month-End and dealing with all the doctors personal Vat and Tax submissions and
payments. My duties also include the consolidation of office supplies and the office monthly
shopping and balancing of all cash books and petty cash and ensuring that the doctors
have everything they need.
Period
Firm
Position
March 2015 – October 2021
Medicross Fish Hoek
Medical Receptionist
Duties: Booking appointments, answering calls, taking payments. Liaising with specialists,
filing and stocking of allocated Doctors supplies.
Period
Firm
Position
November 2014 - February 2015
Carlisle Lodge
Relief Book Keeper and Receptionist
Duties: Receiving money and signing out money and handling petty cash while working as
a relief for the bookkeeper, answering and redirecting of calls, drafting letters and handling
clients.
Period
Firm
Position
Reason for leaving:
March 2009 & October 2014
Direct Axis
Escalations Team
Growth and better careers opportunities
Duties: Assisting with queries, providing customers with necessary documentation, drafting
these letters, assisting with the roll-out of new processes and making sure it works. I also
work alongside our other partners to ensure all accounts are closed and funds are paid to
the correct customers. I assist with training once new staff is recruited or to train those that
want to move forward. I’ve also been assistant Team Leader and been trained to verify
policy documents relating to new business. I aid with planning meetings, booking events
and also keeping necessary documents updated based on company changes. I run
workshops, assist with systems meetings, giving input and advice and manage the tasks.
I’m currently part of a team that organizes monthly incentives to improve business.
Dealing with refunds - contacting Wesbank to log refunds.
Accounts in arrears
Capturing applications for existing customer (second loan applications). Updating and
changing of personal information.
Telephonically maintaining customer’s details
Multi-skill, dealing with new & existing clients
Finalizing personal loans for Call Direct, Sanlam & Clientele & Wes Bank (Cash power)
Keeping Stats daily
Time management & customer care skills at its best.
Quality:
To ensure you build rapport with customers
Adhering to set processes & procedures
Handling customers appeals (objection handling)
Listening to call
Monthly Report which includes stats, leave and quality
Overtime
Account Write-Offs
Compliance: Compiling a legal binding contract, where financial details need to be
discussed & then making sure customers funds gets transferred to the bank account.
System knowledge:
Dialler (Agent & Supervisor)
LMS (Sanlam)
COR (Wes Bank)
Nexus
CMS
Radical
SMAC
Hogan
Period
Firm
Position
June 2007 – February 2009
Direct Axis
Direct Admin Support
Duties: This position was based on the same as what I’m currently doing, assisting with queries,
providing customers with necessary documentation, drafting these letters, assisting with the roll-out
of new processes and making sure it works. I also work alongside our other partners to ensure all
accounts are closed and funds are paid to the correct customers. I assist with training once new
staff is recruited or to train those that want to move forward. I provide assistance with planning
meetings, booking events and also keeping necessary documents updated based on company
changes. I run workshops, assist with systems meetings, giving input and advice and also manage
the tasks.
Period
Firm
Position
March 2006 & May 2007
Direct Axis
Customer Care Consultant
Duties: Assisting with queries, I also work alongside our other partners to ensure all accounts are
closed and funds are paid to the correct customers. I assist with training once new staff is recruited
or to train those that want to move forward, and I’ve also been assistant Team Leader.
Period
Firm
Position
November 2005 - February 2006
Direct Axis
Collections Consultant
Duties: To follow up on arrear accounts ensuring that the necessary payment arrangements are
made with customers to ensure that their arrears are being covered and to follow up and make sure
that these payment arrangements are being met.
Period
Firm
Position
January 2002 - October 2005
Hazelwood Play Centre
Care Giver
Duties: I was a care-giver/educator to a class of 25 children. I also assisted with interviews and
registration of new applications.
Period
Firm
Position
September 2000
etv
Part time editor - job shadowing
Duties: Going out on assignments and doing the voice-over translations from Afrikaans/Xhosa to
English.
Period
Firm
Position
January 1999
Quarterdeck (Simons town) - Part time
Waitress
Duties: I was a waitron, serving people and I also worked in the bar.
REFERENCES
Dr MA Acton
Medicross Fish Hoek
-
Dr Emma Sim
Medicross Fish Hoek
-
-
Ian Samuels
DirectAxis
-
TESTIMONIAL
Mrs Kruger - Haye - Fish Hoek Senior High School
