Tina Owayowa

TINA OWAYOWA Lagos, Lagos State, Nigeria- --Virtual Assistance || Customer Service || Administration || Sales And Marketing. PROFESSIONAL SUMMARY Versatile, detail-oriented Virtual Assistant and customer service professional with about 3 years of experience providing exceptional support and ensuring projects are completed on time and with great precision. Strive in fast-paced, virtual environments following established procedures and practices to exceed all customer expectations while making acceptable innovations where needs call. Experienced in bringing innovative measures that enhance on-time delivery; focusing on providing top-notch client support, solution provision, and developing relationships to ensure customer loyalty and business growth. Skilled in offering exceptional organizational/administrative, fast-paced typing, and good and effective communication. RELEVANT SKILLS Virtual Assistance/Administrative Duties ● Good working knowledge of Communication and workspace management tools: Zoom, Loom, Slack, Click-up, Monday.com, Trello, SFDC, Zoho, Wire, HubSpot, zen desk, monday.com, Google Suite, etc. ● Communicates innovative approaches and innovative approaches and procedures that would increase the efficiency of processes and products to increase our retaining/ managing/ recovering records. ● Ensures office equipment ran smoothly and properly and manages the applicable inventories, orders/replaces equipment, and supplies. ● Created a more efficient monitoring process that enabled the quick identification of items and materials that needed to be restocked. ● Maintains a detailed calendar to coordinate schedules, tasks, and appointments, book/set up meetings, with a view of time-zone differences, and send prompts and reminders. ● Performs other administrative duties, data management, and support to enhance the smooth running of the office. Customer Service ● Effectively managed contract, achieving customer's expectations with 40% ● Upsell Achieved Built -back customer trust, achieved vendor of choice from 30% 60% engagement ● Provides outstanding customer service, data entry, and processed orders for multiple clients exceeding all customer service expectations. ● Consistently recognized for the quality and timeliness of reports, attention to detail, exemplary customer service delivery, and team-player attitude. ● Coordinates outgoing and incoming client calls for both internal and external customers to provide office, technical and other needed support; while keeping tabs on clients' needs, activities, and expectations to ensure satisfaction for client retention. SALES & MARKETING ● Collaborates with the sales team to implement as well as analyze sales and marketing initiatives to drive revenue. ● Strong knowledge of various email marketing tools: birdsend, Sendinblue, Mailchimp, Keap, etc. ● Reach out to leads, increase and build a pipeline of prospective customers and manage interface. ● Upsell customers through the recommendation of products that meet their specific needs ● Excellent written and verbal communication skills, with the ability to communicate subjects to a diverse audience. WORK HISTORY 02/2022to Customer Support Current Ibitoye Goodnews Medical Diagnostic Centre. 04/2020 to Sales /Marketing 02/2022 Jewels by Wealth EDUCATION National Diploma-- Mass Communication Auchi Polytechnic -Edo State TRAINING AND CERTIFICATIONS Digital Witch IT Support Community - On-Demand IT Support Skills *File sharing/storage tools *Internal communication tools *External communication tools *CRM Tool *Project Management Tools *Time management/tracking tools *Integrating tool *End User Devices *Appointment schedulling tools *Lead Generation tools *Email marketing tools *Tech sales tools and CRM *Sales Automation and productivity tools *Lead generation and prospecting Sales analystic and reporting