Timur Uçkun

Timur Uçkun Date of birth: 25/02/2001 (- Nationality: Turkish, Russian Gender: Male - Altıntaş, Kara Aslan cd. 31192 sk., Yücedal st. A blok daire 31, 07112, Antalya, Turkey WORK EXPERIENCE 05/02/2019 – 01/05/2020 – Istanbul, Turkey CUSTOMER SERVICE AGENT – FLEETCOR I assisted customers through live chat, phone and e-mails. I handled tourism related inquiries. I handled Turkish, Russian and English inquiries. Furthermore I used Excel and Powerpoint for data proccessing and for data presentation. My leave from the company was health-related (COVID-19 Pandemic). You may contact Ahmet bey to confirm my high performance and professionalism.- https://www.fleetcor.com/ 04/08/2020 – 10/10/2021 CUSTOMER SUPPORT L1 – CORSAIR I have handled Corsair product related inquiries, effectively explained and executed Corsair's Limited Warranty Policy through Zendesk CRM. I have been very successful and had highly positive feedback from customers of Corsair. However my hard work was not reviewed and acted upon. I did not receive a raise even though I was highly praised by Customer Support Team Manager. Europass does not let me add phone number as contact. Please let me know if you would like to contact Team Manager to review my performance with him directly. He will be kind enough to provde any necessary information. https://www.corsair.com/us/en/ 08/12/2021 – 27/01/2022 – Istanbul, Turkey TRANSLATOR AND INTERPRETER – KLC INSAAT I have translated and interpreted customer inquiries as well as translated company documents. I have attended to many company meetings as interpreter. I was very happy with the company however I have changed my location as such I couldn't attend to necessary meetings. I closely worked with CEO and interpreted his meetings as such you may contact him directly via-. EDUCATION AND TRAINING 01/02/2020 – 30/09/2021 – Haliç Üniversitesi, Sütlüce Mahallesi, İmrahor Cd. Beyoğlu, No:82, Istanbul, Turkey TRANSLATOR/INTERPRETER – Haliç University https://halic.edu.tr 01/10/2021 – CURRENT – 4 Pułku Piechoty WP 18, 24-100 Puławy, Lublin, Poland TRANSLATOR/INTERPRETER – Maria Curie-Skłodowska University https://www.umcs.pl/pl/wz-pulawy.htm 24/07/2019 – 01/08/2019 ORGANIZATION INTERNAL TRAINING – Corsair https://www.corsair.com/us/en/ LANGUAGE SKILLS Mother tongue(s): TURKISH | RUSSIAN Other language(s): UNDERSTANDING ENGLISH SPEAKING WRITING Listening Reading Spoken production Spoken interaction C2 C2 C1 C1 C2 Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user DIGITAL SKILLS -Computer and smartphone managment (problem solving,cleaning,update) Translations Microsoft Microsoft Excel Zendesk Vonage IT Technical Support Office Microsoft Powerpoint Customer Service Account managment Team-work oriented Outlook Written and Verbal skills