TIMOTHY NJERU NJOKA
Kenya | P.O. Box- Nairobi | --|
LinkedIn: Timothy Njoka LinkedIn
SUMMARY
● ALX Certified Virtual assistant with great problem-solving skills, providing exceptional service to clients and colleagues.
● Skilled in anticipating client needs, communication, self-management with grit, and a growth mindset.
● Industrious self-starter, creative, and energetic individual able to relate to people on their own level.
● Certified IT Support Professional excels in customer service, networking, operating systems, system administration, and
security.
EDUCATION
African Leadership University – Online
Virtual Assistant Course 8 Weeks
Google IT Support Coursera – Online
Google IT Support Technician -8 Months
Nairobi Institute Of Business Studies (NIBS)
Diploma In Business Management
WORK EXPERIENCE
Remote IT Support Quality Assurance
Wrights Resume Connections (W.R.A.C) - Las Vegas, Nevada
● Update the W.R.A.C website with the names and pictures of new hires as per their department.
● Maintained the W.R.A.C website by ensuring all the links are functioning as they should.
● Update the Zoho forms with the new hires for automation of weekly organizational emails.
● Get assignments from the Departmental manager on the Freed camp.
● Remove employees from the Zoho automation once they leave the organization.
● Managing W.R.A.C web development
● Manage Workflow
● Form and Database maintenance.
September 2022
June 2022
August 2014
Oct 2022 -To date
ICT Technician
May 2014 - August 2018
Coptic Mission Hospital – Nairobi, Kenya
● Drafted emails and handled business communication with Suppliers and 20+ computer users.
● Offered user support to 20+ computer users in the Hospital.
● Offered solutions for users by creating applications that helped in sorting out different reporting and analysis needs such
as creating interactive databases and Ms. Excel sheets.
● Upgrade systems to enable compatible software.
● Install and configure hardware and software components.
● Improved the network of infrastructure which allowed for the implementation of electronic medical records which cut the
wait time for clients by 60%.
Medical Records Assitant
Nov 2008- May 2014
Coptic Mission Hospital, Nairobi, Kenya
● Daily Data entry of out-patients records as per the diagnosis.
● Compiling the weekly disease surveillance report and sending it to the district for monitoring.
● Compiling a report on the monthly out-patients workload using the forms provided by the ministry of health.
● This role involved me being the secretary of the interdepartmental committee which tried to address the challenges faced
by each department.
● Draft a weekly report of the interdepartmental meetings and make a follow up with the program manager to deliver the
best services to the patients.
Volunteer Data Entry Clerk
Coptic Hospital – Nairobi, Kenya
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Prepare the medical forms for scanning.
Filing medical forms according to the organization’s standard operating procedure.
Verifying that medical forms have been filled properly.
Retrieving medical files upon request.
Jan 2008 - Nov 2008
SKILLS
GoogleWorkspace(Docs, Worksheet, Slides, Calendar, Forms )
Project Management.
Data entry and expense tracking.
Communication skills.
Preparation of meeting agenda and taking minutes
Resourcefulness and proactiveness.
Writing correspondence, scheduling, and creating effective surveys, slides, and presentations.
Managing client's inbox and calender.
INTERESTS
Nature & Wildlife Conservation
Personal Development
LANGUAGES
Kiswahili - Native
English - Expert
Information Technology
