Timothy Njeri
IT Specialist-
Summary
Seasoned IT Specialist with robust expertise in Java, C++, COBOL, and Python, and a profound
understanding of machine learning. I manage multiple projects concurrently, contributing effectively
to diverse teams and initiatives. With extensive experience in data entry, customer service, and
technical support, I am known for excellent communication skills and a customer service-oriented
approach. I prioritize understanding and addressing the needs of clients and stakeholders. I’m
committed to continuous learning and staying abreast of the latest technological advancements to
maintain a competitive edge in the rapidly evolving industry.
Skills
Technical Skills:
•
Proficiency in Java, C++, COBOL, and Python
•
Expertise in machine learning
•
Strong problem-solving capabilities
Interpersonal Skills:
•
Excellent communication and collaboration
•
Adaptability and continuous learning
•
Effectiveness under pressure
Additional Skills:
•
Data entry
•
Customer service
•
Project management
•
Multitasking ability
Experience
Outlier and Remotask, Remote
AI Trainer
2024 - Present
•
Design engaging user experiences for virtual agents with creativity and empathy.
•
Analyze and refine AI models to enhance their understanding of user queries, addressing
complex issues.
•
Integrate virtual agents with various systems, customizing their behavior through coding to
extend functionality.
•
Monitor and evaluate agent performance using data analysis, providing insights and setting
priorities for improvement.
•
Communicate effectively, solve problems, and collaborate with team members to ensure the
virtual agent meets user and stakeholder needs.
VGG Connect, Nairobi
Customer Service
January 2023 – November 2024
•
Provided prompt assistance to customers via phone, email, or live chat to address inquiries
and technical issues.
•
Managed customer accounts, handled billing inquiries, and ensured accurate invoicing and
payment processing.
•
Troubleshoot network problems, assisted with router configurations, and diagnosed
hardware or software issues affecting internet connectivity.
•
Gathered customer feedback, identified areas for service improvement, and collaborated
with relevant teams to enhance the overall customer experience.
Safaricom PLC, Remote
Software Developer
June 2023 – February 2024
•
Spearheaded the development of innovative software solutions, leveraging expertise in Java,
C++, COBOL, and Python.
•
Implemented cutting-edge machine learning algorithms to enhance product functionality
and performance.
•
Actively involved in the design and implementation of robotics projects, exploring the
intersection of machine learning and robotics technology.
IBM, Remote
Desktop & Depot Support Entry Level
February 2022 – March 2023
•
Provided desktop and depot support for users, troubleshooting hardware and software
issues.
•
Assisted with the installation, configuration, and maintenance of desktop systems and
peripherals.
•
Responded to support tickets and inquiries, diagnosing problems and resolving technical
issues promptly.
•
Conducted equipment inventory management, tracking hardware assets and ensuring
accurate records.
•
Collaborated with IT teams to implement system upgrades and improvements, contributing
to the overall efficiency of IT operations.
Microsoft, Remote
Intern
January 2021 -August 2022
•
Assisted senior developers in software development projects, gaining hands-on experience
in coding, debugging, and testing.
•
Participated in brainstorming sessions and contributed ideas for optimizing software
performance and efficiency.
Upwork, Remote
Data Entry Specialist
March 2018 - September 2020
•
Entered, updated, and verified data across multiple systems with a high degree of accuracy.
•
Managed large volumes of data entry tasks, maintaining attention to detail under tight
deadlines.
•
Assisted with data cleansing and validation to ensure data integrity and quality.
•
Collaborated with clients to understand their data entry needs and deliver tailored solutions.
•
Utilized various data management tools and software to complete tasks efficiently.
Education
Strathmore University
BSc in Computer Science and Mathematics
2016 – 2021
Courses
•
Applied Data Science, WorldQuant University
January 2024 - Present
•
Customer Relations, Alison
August 2023 - November 2023
•
AICE - AI Career Essentials, ALX
July 2022 - October 2022
•
Essentials of Python, Cisco Academy
March 2021 - December 2021
Interests
•
Enjoy hiking and spending time in nature, observing rainfall and watching the flow of water.
•
Passionate about music, particularly singing and playing the guitar.
•
Love working with children, teaching them to sing and sharing captivating stories with them.
