Timothy Kwali Mutuli

TIMOTHY KWALI MUTULI Virtual Assistant | Customer Support Specialist | Administrative Professional Email:-| Phone: - LinkedIn: [Your Link] PROFESSIONAL SUMMARY Reliable and detail-oriented professional with over 3 years of experience providing virtual assistance, customer support, and administrative services in both remote and on-site environments. Skilled in managing email and calendar systems, handling customer inquiries, supporting team operations, and using CRM tools like Salesforce to streamline workflows. Known for clear communication, strong organizational skills, and a people-first approach that enhances team productivity and customer satisfaction. I am tech-savvy, adaptable, and committed to delivering high-quality support that enables clients and teams to thrive. CORE SKILLS - Customer Service (Voice, Chat, Email) - Virtual Assistance & Executive Support - CRM Systems (Salesforce) - Calendar & Inbox Management - Data Entry & Process Documentation - Online Scheduling & Booking Tools - Task Management (Asana, Trello) - Google Workspace & Microsoft Office - Conflict Resolution & Problem Solving - Team Collaboration & Remote Work - Client Communication & Follow-ups - File Organization & Cloud Storage Management WORK EXPERIENCE CCI Global Customer Service Representative | Nov 2022 - Present - Responded to customer inquiries via phone and chat with an average resolution time of under 5 minutes. - Maintained detailed and up-to-date records in Salesforce CRM to support continuity across teams. - Assisted team leaders in preparing shift schedules, call summaries, and daily performance updates. - Participated in daily team briefings and knowledge-sharing sessions to enhance service quality. - Ensured a high customer satisfaction rating by consistently applying empathy and professionalism. TIMOTHY KWALI MUTULI Virtual Assistant | Customer Support Specialist | Administrative Professional Email:-| Phone: - LinkedIn: [Your Link] National Cement Company Ltd Inventory Clerk & Stores Assistant | Feb 2019 - Aug 2022 - Organized daily stock records, inventory counts, and dispatch reports in a fast-paced manufacturing environment. - Worked closely with procurement to track incoming supplies and flag shortages proactively. - Prepared detailed administrative documentation including reports, purchase orders, and stock reconciliations. - Handled internal communication between warehouse and finance teams to ensure seamless operations. ARM Cement Ltd Inventory Clerk & Stores Assistant | Dec 2012 - Feb 2019 - Oversaw daily inventory operations including receiving, storing, issuing, and documentation of materials. - Maintained clean and accurate filing systems for internal and external audits. - Supported cross-functional teams with inventory forecasting and re-order processes. - Demonstrated strong attention to detail and reliability in all aspects of inventory control. EDUCATION Certificate in Customer Service & Telephone Etiquette ALISON Learning Program - Jan 2025 to Apr 2025 Diploma in Business Management (Deferred) St. Paul University, Machakos Campus - May 2022 Kenya Certificate of Secondary Education Mariakani Secondary School - 2009 to 2012 HOBBIES & INTERESTS Reading business and inspirational books, traveling to discover new cultures, swimming for wellness, hiking to build endurance, and singing as a form of creative expression and ministry. REFERENCES Professional references available upon request.