TIMOTHY
JOHN
DIZON
I'm
Timothy
John
Dizon.
As
a
virtual
assistant
specializing in customer service, administrative tasks,
and recruitment consulting, I can help you take care of
your business and customers and keep them happy and
loyal to your brand. Your business will benefit from the
skills I have acquired from my experience working for a
BPO/RPO company and freelancing, as well as from
the training that I attended.
SKILLS/TOOLS
EDUCATION
Sales Support and Customer Support
-
Admin Task
Rizal Technological University
Social Media Marketing Tool
Bachelor of Science in
Information and
Communication Technology
Project Management
Email Marketing
Specialize in Ms Office
Computer Literate
TRAININGS ATTENDED
AMAZON SELLER VA MASTERCLASS
Basic Facebook Ads
CRM / ATS
Coach: Lish Aquino (Amazon business owner)
This Amazon VA training is hands-on
and covers everything from product
research to inventory management
PERSONAL SKILL
Reliable
professional Organized
to sponsored ads provided by
Time Management
certified Amazon Sellers.
Team Player
Fast Learner
FACEBOOK ADS FOUNDATION
MODULE
Motivated
EXPERIENCE
MAY 2018 - SEPTEMBER 2020
Concentrix
Customer service and sale representatives
We helped the customer with their billing, reviewed the payments that happened on the
account, and checked the status of the subscription. We were also sales agents. On every
call we make, especially when the customer is satisfied with our resolution, we are required
to do upselling and pitch additional products or services to the customer.
SEPTEMBER 2020 - DECEMBER 2020
SITEL (John Lewis and partners)
Back office team (fraud department)
We were the ones who monitored if there were any fraudulent transactions happening on the
customer’s account. We also raised a ticket and followed up with the customer.
NOVEMBER 2020 - DECEMBER 2021
Amplify My Business
Facebook ads VA (Part-time)
Creating, monitoring, and updating Facebook ad campaigns for real estate agents and
financial planners
DECEMBER 2020 - MARCH 2022
SITEL (Amazon)
Customer service
Helping the customer with processing refunds, replacements, billing, tracking orders, and
assisting the customer regarding the item that they want to purchase on the website. We do
sometimes contact logistics providers like UPS or USPS to get some updates regarding the
customer’s item.
February 2022 - March 2023
Interactive Manpower Solutions (IMS) Outsourcing Philippines
Credentialing associate / Recruitment specialist
Sourcing, pre-screening, and assessing prospective candidates and matching them with
vacancies at client companies. Identify prospective candidates using a variety of channels.
Knowledge and experience using different job boards such as CB, Monster, Indeed,
LinkedIn Recruiter, and Bullhorn. Helping applicants prepare for interviews present detailed
candidate profile summaries. Build long-term client relationships. Checking and assisting
nurses with their assessments via RN.com, Asana, and Relias Sourcing.
September 2022 - January 2023
Freelance with direct US client (Part-time/seasonal)
Virtual Assistance (Customer service)
Assisting customers with order concerns via email and chat, as well as processing
refunds, returns, and replacements through Shopify and Gorgias
CONTACT
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