Timothy Hislop

 Timothy Hislop 10 Central St. Windsor, VT 05089 Cell:- Home:--    SUMMARY OF QUALIFICATIONS Excellent Customer Service, reliable and resourceful 10 years software experience, including Microsoft Office Suite 10 years hardware experience (desktops, laptops, Servers and Point of sales) Clerical and office maintenance skills Intermediate level of administrating, including database administration   EMPLOYMENT McDonald’s, White River, VT 2017-Present Maintenance/Janitorial Short-term projects, VT, NY, and NH area                2005 – Present Self-employed computer rollout and PC troubleshooting Connecticut River Valley Computer Services Inc. - Maintenance/Janitorial Smartech-csi, Lebanon, Barre and St Johnsbury Area 2012 - 2016 Field Service Rep for dell systems: Break/fix of Desktop, laptop and Enterprise servers & storage Computer Barn Warehouse, Randolph, VT         2009 – 2010 IT Recovery and Sales:  refurbished computers for resale; prepared scrap for recycling   White River Craft Center., Randolph, VT              2009 – 2009 IT Coordinator:  provided technical support for office personnel; integrated CRM & CMS website to better improve information management; system administrator for small intranet server; technical advisor for donations and purchase of PC’s   Pomeroy IT Solution, Hebron, KY              2007 - 2007 HP Service Provider for most of VT and NH:  serviced HP line of systems and printers; provided service on projects requiring a lead technician, including follow- up support   Qualxserv, Tewksbury, MA                2005 - 2006 Dell Service Provider for central/northeast VT and northern NH: serviced Dell and IBM systems State of Vermont, Montpelier, VT               2000 - 2004 Computer Operator I:  monitored mainframe activities; manipulated JCL code to continue processing; operated print manager for laser printers EDUCATION AND TRAINING   Completed 40 hour boot camp Comptia A+ Essentials and IT Technician course 2 years on-site training on OS/390, MVS, SDFS, ZEKE IBM and HP Systems trained  Managed Deployment Tech Lead Assessment Rev. A01(DCSE ID:702) DMS (NON_DSP) Client Softskills - Certification (DCSE ID:685) Managed Deployment Tech Lead Assessment Rev. A01(DCSE ID:702) Foundations 2010 Portables Certification (ID 2003) Foundation 2010 Desktops Certification (DCSE Cert ID 3016) Desktops - Inspiron One 2305 / 2310 - (Cert ID : 3021) Desktops - Inspiron One 2205 (Cert ID : 3022) Portables - XPS L401x /14, XPS L501x /15, XPS L701x/17 - (Cert ID : 3027) DCSE OnSite Troubleshooting (Cert ID : 3028) DCSE Alienware M17x R3 (Cert ID 3031) DCSE ESF 2011 L1 (Cert ID: 3036) DCSE Alienware M14x (Cert ID : 3041) DCSE Alienware M18x (Cert ID : 3043) DCSE Precision M4600 and M6600 Certification - Services (Cert ID: 3046) DCSE XPS L511z (Cert ID : 3047) DCSE Service Call Essentials – ABU Enterprise English (Cert ID: 3049) DCSE Customer Induced Damage - Emerging Countries-Europe/Middle East/Africa - (Cert ID: 3061) DCSE Force 10 Field Awareness (Cert ID: 3062) DCSE XPS L321x / 13 (Cert ID: 3063) DCSE Compellent Field Awareness Certification (Cert ID: 3064) PowerEdge 12th Generation Servers Overview (Cert ID:3065) DCSE Inspiron One 2020 (Cert ID : 3067) DCSE Inspiron One 2330 (Cert ID : 3070) DCSE XPS L421X/14, XPS L521X/15 (Cert ID : 3072) DCSE_Precision_Workstation_T7600_T5600_and_T3600 (Cert ID: 3076) DCSE Dell Compellent SC8000 Controller (Cert ID: 3077) DCSE Microsoft Windows 8 - English / Deutsch (Cert ID : 3086) DCSE Compellent Service Model (Cert ID: 3108)