Timmie Lou Gloria

Timmie Lou Gloria CSR / GRAPHIC DESIGN Dynamic Customer Service Specialist and Graphic Designer with proven expertise in lead generation, content creation, and photo/video editing. Recognized for elevating brand visibility through compelling visuals and delivering outstanding customer experiences. Contact --Portfolio Link Cavite, Philippines Education Bayambang National High School High School graduate- Skills CUSTOMER SERVICE AND SUPPORT SOCIAL MEDIA AND MARKETING SALES AND LEAD GENERATION GRAPHIC DESIGN CONFLICT RESOLUTION CRM PROFICIENCY CAPCUT AND CANVA Languages ENGLISH Work Experience IBEX- CUSTOMER SERVICE REPRESENTATIVE Resolved complex inquiries with professionalism and empathy. Maintained detailed account records and provided tailored support. Blackline Used Auto Spare Parts- LLC, UAE LEAD GENERATION / GRAPHIC DESIGN Delivered exceptional multi-channel customer service while maintaining accurate CRM records. Produced graphic designs and visual content including product photos, promo videos, and social media graphics. Generated leads and built B2B relationships through Dubizzle, WhatsApp, and targeted social media campaigns. Concentrix 2021 - 2022 CUSTOMER SERVICE REPRESENTATIVE Resolved technical issues, clarified complaints, and ensured timely follow-up. Maintained customer records, processed adjustments, and prepared service reports. Promoted upselling by recommending products and supporting the team to exceed KPIs. Certifications Coach Inspire Lead