Timipa Agbozu-
PROFESSIONAL SUMMARY
I'm a Highly skilled Virtual Assistant with 3 years of thriving experience in providing top-notch
customer support, generating quality leads, and managing administrative tasks easily. With a
proven track record of exceeding expectations and 80% project performance excellence to ensure
efficiency and productivity for business owners and busy executives that will increase the growth
of their businesses and companies.
SKILLS
● Data entry,
● Administrative Support
● Email Management
● Customer Support
● Calendar Management
● Appointment Setting
● Project Management
● Travel Support/Management
● Lead Generation
● Meetings/Presentation Setup
SOFT SKILLS
● Time management
● Detail oriented
● Leadership
● Communication skills
● Self-motivated
● Creative interpersonal skills
● Teamwork
TOOLS
Slack, Canva, Asana, Monday.com, Zoom, Google Suite, Microsoft Team, Mailchimp,
Zapier, Doodle, Zoho, Calendly, HubSpot,
WORK EXPERIENCE
Virtual Assistant
Right Help: -)
● Streamline organization and management of the executive's Google Drive and
email, ensuring seamless access and navigation.
● Oversaw timetables, arranged gatherings, and arranged executives' travel
arrangements, guaranteeing smooth everyday operations
● Make and modify spreadsheets, presentations, and documents.
● Created a standardised filing system that resulted in a 30% increase in document
retrieval efficiency.
Customer Support Representative
Tee & Tee’s Event: -)
●
●
●
●
●
●
Delivered exceptional customer service by addressing inquiries, resolving
issues, and ensuring a seamless client experience, achieving a 95% customer
satisfaction rate for various personal and company brands/clients.
Successfully identified and cultivated new sales opportunities, contributing to a
15% increase in revenue within six months.
Conducted market research to understand client pain points and needs,
tailoring solutions to drive customer engagement and loyalty.
Maintained a 90% client retention rate by fostering strong relationships and
delivering consistent post-sale support.
Utilized CRM platforms like HubSpot to track and manage client interactions,
ensuring accurate records and timely follow-ups.
Collaborated with marketing teams to create targeted promotional
materials, generating leads and boosting conversion rates by 20%.
● Handled escalations and provided timely resolutions to enhance customer
trust and brand reputation.
Executive Virtual Assistant/Project Manager
●
●
●
●
●
●
●
CaliforaTech.com USA: (Oct 2023 - Nov 2024)
Provided comprehensive administrative support to senior executives, streamlining workflows and
enhancing productivity by 25%.
Spearheaded multiple projects simultaneously, ensuring on-time delivery within budget
constraints.
Managed schedules, travel arrangements, and correspondence, enabling executives to focus on
strategic initiatives.
Developed and maintained detailed project plans using tools like Trello and Asana, improving team
efficiency by 30%.
Acted as the primary point of contact for client inquiries, maintaining high levels of client satisfaction.
Coordinated with cross-functional teams to execute marketing campaigns, contributing to a 20%
increase in service adoption rates.
Provided comprehensive administrative support, including email management and data entry,
ensuring a near 100% accuracy rate in documentation.
EDUCATION
Niger Delta University
Bachelor of Science in Mass Communication: ( 2019 - 2024)
LINKEDIN
https://www.linkedin.com/in/timipa-agbozu-bb/
