Timilehin Ojeniyi

OJENIYI, TIMILEHIN OLANREWAJU BSC, https://www.linkedin.com/in/oluwatimilehin-ojeniyi-951ba3344-Lagos, Lagos State, Nigeria. CAREER OBJECTIVE Performance-driven and motivated system support officer with other experience in participating in system analysis, system testing, project management, public speaking, and all phases of administration. Possess a strong attention to detail, well-developed time management skills, and ability to complete all projects within schedule and in a timely manner. CORE COMPETENCIES ● Communication Skill. ● Proficient In Typing. ● Verbal and written skills. ● Organizational Management. ● Accuracy and attention to detail. ● Active listening. ● Empathy. ● Accuracy in database handling. ● Time management (turnaround time). ● Teamwork. Software Skills: Microsoft Word, Microsoft excel, Microsoft power BI, CRM Software EXPERIENCE Customer Service Officer, Virtual Assistant and Lead generation- Freelance ● Handling Customer Inquiries ● Resolving Complaints. ● Processing Orders: ● Providing Product/Service Information ● Maintaining Customer Records ● Processing Returns or Exchanges ● Upselling and Cross-Selling ● Providing Technical Support ● Collaborating with Other Departments ● Monitoring Customer Feedback ● Ensuring Customer Satisfaction ● Managing Customer Accounts Feb 2024 – Till Date Customer care officer – Access Bank Plc ● Assist in attending to customers ● Assist in processing of cards. ● Onboard customers on E-channels ● Logging of customers complain on CRM ● Resolving of customer’s issues within the turnaround time ● Ensuring Customer Satisfaction ● Managing Customer Accounts Dec 2023 – Feb 2024 Technical Support Officer - Divine command Academy ● Management of the school website ● Assist in updating student records. ● Input continuous assessment and examination scores in MS Excel and upload online. ● Generate and print students’ results. ● Type and print documents. ● Create presentations using PowerPoint June 2022 – Dec 2023 Freelance IT Support Research institute ● Manage the institute office 365 tenant ● Assist in adding students and staff as users ● Assisted in the clean-up of data entries for subsequent analysis Mar 2021 – April 2021 Data entry specialist – GRACEWAY cyber cafe ● Managed the cafe and run all the administrative and organizational works. ● Use office tools to create documents ● Data entry into excel and word. ● Web researching. ● Frequently type projects and articles ● Managing the project brought into the start up. Dec 2020- May 2022 TRAINING & CERTIFICATIONS ● INSTITUTE OF ARTS MANAGEMENT AND PROFESSIONAL STUDIES – Project management professional 2022 ● JOBBERMAN/FIRST BANK SOFT SKILLS COURSE 2023 ● JOBBERMAN SOFT SKILLS COURSE FOR EMPLOYER PARTNERS 2023 ● NYSC DISCHARGE CERTIFCATE 2023 EDUCATION ● BSC, Computer Science–Osun state university, Osogbo – Second class upper ● WASSCE– Government College Ibadan, Oyo state - LEADERSHIP EXPERIENCE ● State President – The redeemed Christian corpers fellowship(RCCF Makurdi, Benue state) ● Financial Secretary- Servicom CDS group ● Vice president –The redeemed Christian fellowship (Osun state university, Osogbo) ● Project management group– Osun state university ● Chairman Electoral committee (Department of computer science Uniosun) REFEREES ● Available on request Oct 2022 – May 2023 Oct 2022 – May 2023 Jan. 2021 – Dec. 2021 Dec. 2020 – Feb. 2021 Aug 2021 – Sept 2021