TIMEYIN OYIBO-KPEREGBEYI
Tel:-,- | Email:-Block 412, Amuwo Odofin, Jakande Estate, Mile 2, Lagos
Nationality: Nigerian | D.O.B: 25/09/1998 | Sex: Female
PROFESSIONAL SUMMARY
Experienced customer service representative with 2 years of expertise. Proficient in resolving
inquiries, and maintaining satisfaction. Strong communication, problem-solving, and conflict
resolution skills. Track record of exceeding targets and enhancing customer relations.
Committed to ongoing improvement and adept at adapting to diverse customer needs.
SKILLS
Excellent Communication Skills | Active Listening | Problem-Solving | Conflict Resolution | Empathy |
Patience | Time Management | Adaptability | Attention to Detail | Multitasking | Customer Relationship
Management | Decision-Making | Team Collaboration | Product Knowledge | Persuasion | Positive
Attitude | Stress Management | Organizational Skills | Critical Thinking | Cultural Competence |
Interpersonal Skills | Negotiation Skills | Professionalism | Initiative | Reliability
WORK EXPERIENCE
AXA MANSARD INSURANCE PLC
03/2024 - 07/2024
Sales/Financial Advisor
● Offer financial advice and solutions to clients, encompassing insurance, investments, and
wealth management.
● Identify and pursue new sales opportunities to achieve and surpass sales targets.
● Build and sustain long-term relationships with clients, providing continuous support and guidance.
● Perform financial analysis and develop personalized financial plans for clients.
● Keep abreast of industry trends, products, and regulations to maintain expertise.
RENNERS
Marketing Strategist / Field Marketer
12/2023 - 02/2024
● Researched, developed and communicated marketing plans to meet company's goals.
● Gathered insights into customer preferences, pain points, and expectations.
● Collaborated with multifunctional teams to execute marketing plans.
● Analyzed feedback to identify trends and adjust marketing strategies accordingly.
● Formed healthy relationships with customers and prospective clients.
MINISTRY OF AGRICULTURE AND NATURAL RESOURCES
Administrative Assistant to the Commissioner
06/2022 - 06/2023
● Organized and maintained records, inquiries, and correspondence, ensuring quick
access and retrieval.
● Helped in monitoring and ensuring compliance with customer service standards and
procedures and provided deedback for improvements.
● Coordinated inventory of supplies or materials necessary to ensure smooth functioning of
the company.
● Filed incoming and outgoing documents from units to sub-units.
ORIFLAME COSMETIC SERVICE POINT
Sales Manager/Representative
12/2021 - 06/2022
● Successfully achieved sales increase by 50%.
● Increased customer base by 30% due to the efficient and effective delivery of quick service.
● Effectively handled an average of 50 incoming calls daily.
● Collaborated with the team to quickly resolve customer complaints in order to ensure satisfaction.
CERTIFICATIONS
Health and Safety at Work, Risk Assessment Application, Environmental
Awareness Management Strategies for People and Resources
EDUCATION
B.Sc Zoology
Lagos State University, Ojo
12/2016 - 09/2021
