Timery Torres

TIMERY SHANTE TORRES - |-| www.linkedin.com/in/shantetorres/ EXPERIENCE Lead Consultant/Technical Project Manager | Crowned By Tay Consulting | Virtual | March 2023 - Present ● Spearheaded over 15 business process improvements, reducing customer inefficiencies by 25% on average. ● Managed 10+ website development projects, improving online traffic by 40% for clients through optimized design and SEO. ● Gathered and documented business and functional requirements for clients, reducing misalignment between stakeholders by 100%. ● Managed the full project life-cycle, delivering 100% of projects on time and within budget. ● Utilized HTML, CSS, and Adobe Creative Cloud to design and deploy user friendly digital campaigns. ● Streamlined reporting processes and enhanced stakeholder presentations, reducing project turnaround time by 20%. ● Provided ongoing post-implementation support, maintaining a 95% client satisfaction rate. Application Development Intern | Florida Blue | Virtual | May 2024 - Present ● Analyzed and documented business requirements for 20+ software solutions, improving system efficiency by 20%. ● Collaborated in an Agile development environment, working cross-functionally to deliver key product enhancements. ● Collaborated with cross-functional teams using GitLab to streamline product development workflows, improving efficiency by 15% through better version control and issue tracking. ● Identified and mitigated technical and project risks during the app development lifecycle, reducing implementation delays by 20% and accelerating time-to-deploy. Business Analyst | Florida Blue | Virtual | December 2023 - May 2024 ● Created business requirements documentation for 3 major process transformation initiatives, increasing operational efficiency by 20%. ● Conducted stakeholder analysis and gathered detailed requirements, reducing scope changes and project delays by 30%. ● Designed and delivered 15+ training materials for cross-functional teams, improving comprehension of data-driven decision-making by 40%. Executive Concierge | PwC | Tampa, FL | April 2016 - May 2023 ● Engaged with C-level Executives and senior stakeholders to improve executive response rates by 45% and an 80% increase in on-time project delivery efficiency across business units. ● Managed high-priority projects while leveraging data analysis to track KPIs and ensure all milestones were met on time and within scope. ● Initiated the development of performance dashboards and process guides, enabling more data-informed decisions and strategic prioritization directly causing a 100% improvement in previous key area deficiencies. ● Built and maintained relationships with 150+ stakeholders, increasing cross-department collaboration by 40%. Program Manager | USUHS | Bethesda, MD | June 2013 - July 2015 ● Led cross-functional teams to develop and execute program roadmaps, ensuring 100% alignment with organizational goals and on-time delivery. ● Identified areas of growth and improvement and created the framework for instituting direct changes to programs achieving a 75% increase in communications. ● Managed competing priorities and resolved 95% of escalations within 24 hours, ensuring smooth operations. Project Manager | Envision EMI | Vienna, VA | April 2012 - July 2013 ● Conducted business process analysis, reducing operational inefficiencies by 30%. ● Designed and implemented reporting mechanisms to track project progress, increasing stakeholder visibility by 40% and improving alignment across cross-functional teams. ● Managed a cross-functional team of 32, achieving a 98% success rate on project deliverables. ● Applied human-centered and systems-based project frameworks, resulting in a 30% improvement in cross-functional collaboration, a 25% increase in on-time deliverables, and more streamlined communication across teams. EDUCATION B.S. Software Engineering | Western Governors University | Graduation: Spring 2026 Master of Public Administration | University of Phoenix | May 2012 B.A. Sociology/Psychology | UNC Charlotte | May 2009 TECHNICAL & PROJECT MANAGEMENT SKILLS Agile, Sprint Planning, Risk Mitigation, UAT, Scope Management, Time Management, Budgeting & Cost Control, Quality Management, Negotiation, Stakeholder Engagement, Data Analysis & Reporting, Change Management, Salesforce, Critical Thinking, Problem-Solving, MS 365, Jira, Asana, Trello, WhiteBelt Certified, Excel, MySQL