Tim Bohling

 Tim Bohling St. Petersburg, Florida- Career Objective: I am a seasoned Infrastructure Project Manager offering 20 plus years’ experience in managing and executing wide variety of implementation projects. In parallel to my overall goal of delivering promising results, I will bring security, peace of mind and value in wearing many hats, management practices and a style that is flexible in multiple capacities and serve as a major contributor to your company meeting its goals, milestones and its bottom line. Knowledge and Expertise: Project Management Leadership Pre-Sales Assessments, Finals, RFPs and Handoff Tactics PMP Certified: PMP, PMI-RMP, PMI-ACP Cloud/VM Infrastructure Service Delivery Methodologies and execution Managed Hosting/Agile Cloud Hosting Change Management VMWare/ESX PCRs, Ticketing and Escalations Information Security Contributor (CISSP, Security+) Remedy, ServiceNow, Agile, Service Tracker, Clarity VMS Platforms (Provisioning, Assessments, Scheduling) SaaS/IaaS Deployment & Provisioning Management IDS/IPS/WAF (Provisioning, Deployment and Install) OpenStack, AWS, Azure, Salesforce, Zendesk, Office 365 Managed Services Process Flow Management Managed Devices: Firewall, Switch, Storage, Servers Project Planning, Budgeting, Control & Execution Data Center Management Smartsheets, MS Project, Salesforce, G - suite Circuit/Bandwidth, Rack, Power, Space and IP Schema Collaboration/Documentation/Repository SME Unified Communications (CCNA, VoIP) Sharepoint, Confluence Network Protocols & Flow (TCP/IP, HTTPS, SSH, DNS, DHCP) Outlook, WebEx, Trello, TWiki VPN Management (IPSEC, SSL) Slack, PGI Managed Storage/Shared Storage (NetApp, Nimble) Pre-Sales Engineering CompTIA Certified Net +/Server +/A + Work History: 01/2013 to 12/2018 | Senior Implementation Project Manager INAP Corp – Service Delivery Group/Managed Services Lead implementation project manager for the Service Delivery & Integration Group overseeing multiple guidelines, policies and protocols in the execution of pre-sales solutions provisioning, deployment, pre-installation, and support of large to medium scale manage hosting projects. Pre-Sales SME for INAP's distribution/vendor network program (CDW, Tech Data, NTT Security, Alert Logic, Palo Alto, Juniper and Dell) Project Lead in overseeing all service-related items per client documents signed and submitted for implementation: Bill of materials, RFPs, statements of work, internal work orders and project plans prior to kicking off the install. Project Lead for several top Managed Services accounts: Facebook, MasterCard Technologies, Red Bull, Verizon, Chase Data Corp, Sprint Major stakeholder in contributing to Pre-Sales finals, walkthroughs, demos, client calls, RFPs and SOWs for top Managed Services clients prior to solution/contract getting signed as part of the Service Delivery/PM Team's Contract execution and pre-set order process flow. Project Lead in the planning, prep and execution of all client Migrations in Managed Services Pre-Sales contributor in assisting w/ managing and maintaining INAP's Managed Services Portfolio Project Lead in understanding, approving, documenting, collaborating and conveying Statements of Works/RFPs across multiple groups and team members. install concepts, adjustments, and approval criteria on all Statement of Works (SOW) signed by our clients. Pre-Sales SME for moves, adds, or changes and approvals for Bill of Materials (BOMs) for top Managed Service Clients Project Lead in executing procedures of moving the order through the life cycle of the implementation project starting w/ finalizing pre-sales solutions to handoff, order creation, provisioning, deployment, implementation, QA, release, on-boarding, client acceptance, and Finance (Billing/Invoicing). Pre-Sales contributor to approving and finalizing 3rd party products & services that may or may not be part of the original scope/but approved as an add-on and/or up-sale Experience in managing several SaaS type platform solutions for INAP Managed Services clients: INAP OpenStack, iWeb, Salesforce, Agile/Ubersmith, Zendesk, Cisco, Office365, and AWS Pre-Sales SME for Service Delivery related client collaboration events for top Managed Services clients using the following tools: WebEx, Zoom, Uber, Slack, Salesforce and JIRA Project Lead in executing effective deployment/staging timelines for Managed Services type Networks, hardware and software platforms including HA Firewall, Switching (L2/3/4), WAF (Web Application Firewalls), IDS/IPS, Threat Management/Log Management systems, VMS, SIEM, Network Attached Storage (NetApp, Shared Storage Systems), Server Management (RHEL, CentOS, Windows), Virtual Networks (ESX/vCenter), Cloud Services (iWeb, OpenStack, AWS, Azure) Pre-Sales contributor to approving network diagrams, cabling and rack layouts, cabinet placements and secured enclosures w/in INAP's Data Centers Hands-on experience with the Provisioning, Installation, Support and Project Management the following hardware and software platforms: Cisco, Juniper, Fortinet, Palo Alto, Checkpoint, Alert Logic, Proventia, Linux, Dell, HP, NetApp, VMWare (ESXi, vCenter, vSphere, vMotion), Tripwire, AWS, Azure. Daily responsibilities include creating, managing, and updating project plans using Project, Smartsheets, and Agile. Project Lead in sharing and collaborating among teams utilizing internal work orders, CRM Platform and ticketing systems for tracking daily action items Pre-Sales contributor to finalizing/approving the provisioning & deployment of hardware, software and services to site Project Lead in collaborating with Support and the client directly on addressing most Change Management Requests, PCRS and Policy Changes 01/2004 to 01/2013 | Deployment Engineer/Project Mgr. IBM -- Managed Security Services (ISS), Deployment & Integration Project lead in the Installation, Configuration and Staging of security devices e.g. Firewalls, IDS/IPS Sensors, VMS Internal Scanners, log aggregators, and content delivery services for the Service Delivery Group and Managed Services Division. Project lead on developing a successful validation, testing and replacement recycling process for all firewall, IPS and server appliances for a leading world-wide hosting provider. Project lead managing a spare firewall process. Project lead in establishing clients service renewals, policy changes and compliancy measures within their Vulnerability Management and security space. Project lead in deploying and staging devices within a temporary lab environment, for testing, troubleshooting and demonstration purposes for a customer to see firsthand the benefits of managed security. Project lead for our VMWare/Cloud deployment platform. Used a variety of VMware tools to monitor, patch, stage and test prior to production. Project lead managing several clients spread throughout 4 separate labs located in different network operation centers. Project lead engaging clients directly on renewing and upgrading their services, policy changes and compliancy measures. Project lead in ensuring clients roles, ranks and permissions to the security VSOC Portal. Project lead in managing event handling, helpdesk requests, incident response tracking, event history consolidation, reviewing logs, escalation methods, policy changes, SLA reporting and trend analysis. Project liaison to the Sales, PMO, Order Fulfillment, Support Engineering and Technical Services Group w/in several data centers and Security Operation Teams spread around the world. Assisted Senior Deployment Engineer s SDE on complex customer projects such as HA builds, Event Collector stacking projects and multiple types of server and network sensor scenarios. Project lead in documenting Managed Security policies and procedures per the MSS Security Portals Document Repository, Device QA processes and RSA token access. Project lead in reviewing ISS Deployments Quality Assurance standards prior to client release, and prior to being transitioned over to the Security Operation Center. Project lead in performing client project demos, welcome calls, on-boarding and SOC transitions. Project lead in the provisioning, pre-configuration and deployment of various VMS services for clients – services included an external scanning tool via VSOC portal, internal scanning Proventia appliance and a customized VMS OS distributed by means of a CD/DVD. 01/2003 to 01/2004 | Lead Deployment Project Manager Xerox Global Services (XGS) – Delivery, Security and Portal Services A subsidiary of the XEROX Company, XGS is a professional contracting engagement firm specializing in long-term systems integration, systems consulting, project management, sales and pre-sale engineering project services. My focus was managing and supporting clients through a Security Delivery portal system Project lead in supporting the security parameters, processes and devices for three primary accounts: Federated Systems Group, CompUSA Corporate and Printstream Company. Project lead in the Installation, configuration and staging of Checkpoint IP350 FWs and SourceFire IDS/IPS devices. Deployment lead in the management of several server sensors which entailed periodic firmware and policy changes/updates including renewals managed by XGSs Security Portal Application System. Project lead for the development for new and existing users to the Security Portal System per our RSA Token process- this entailed setting up security ranks, roles and permissions. Project lead in ensuring, and verifying the default VPN rules, encryption was in place per the FW being managed, for clients utilizing security portal. Note: while employed with Brightstream from January 2001 to January 2003, we often partnered with Xerox Global Services and BellSouth on several types of project rollouts and customer engagements. As Brightstream became more in tune in becoming a BellSouth corporate entity, my role as well as others began to diminish. As a result, XGS ended up recruiting me by creating a similar role for me but on a much wider scale. It proved to be a great step in the right direction for me professionally. 01/2000 to 01/2003 | Project Engineer, Lead Brightstream Networks, LLC – Implementation Management Services Brightstream was an approved, premier VAR for BellSouth’s Small to medium, state and local government markets- specializing in long-term systems integration, systems consulting, project management, sales and pre-sale engineering project services. Lead Engineer to a 62 site, network migration project for Trugreen/Chemlawn Service Companies which entailed consolidating multiple domains into one, migration of old POP3 internet mail accounts onto an Exchange Server platform, the transferring of PST files address books and contact lists and setting new security parameters. Project lead in administering and maintaining a successful web based Professional Services Provider program to track, monitor, update, collaborate and store the on-site fieldwork implementation process through the interaction of multiple contractors, distributors and service providers. Project lead for bringing on-line, and into the fold collaboration and interaction from companies like Gateway, DELL, GE Services, Quest Communications, BellSouth SMB Services, IFC Deltacom, and Sprint. A lead on a joint NSP project with BellSouth, Hubbell and Educational Technology Services for South Carolinas public county school system- establishing PC Help Desk policies and procedures, offering superior LAN/WAN support methods and practices, on-site network assessments and troubleshooting, participation in bidders-conferences, writing SOWs, RFPs and educating schools technology personnel in managing certain parameters on their own. 11/1993 – 1/2000 | Pre-sales Engineer Network Data Services, Inc. NDS is an established educational systems integration company located in Augusta, Georgia whose focus is to provide computer & network integration, inside/outside cable plant design and technical training to school systems throughout Georgia-Carolina. Worked with many computer types, servers, NOS/DOS, and networking platforms-responsible for creatively, putting together their designs, configurations & pricing PC Help Desk troubleshooting and solving solutions over the phone and logging in situations into an NDS web-enabled DBMS work order software platform- complete hands-on exposure to THIN Client, CRT/terminal and CITRIX environments with in the public county schools’ system. VAR development, product research and partner alliances-Ingram Micro, Tech Data, Cisco Systems, Enterasys Networks, Microsoft, Novell, Linux, IBM, Compaq, HP, Acer, Marconi, etc. Worked closely with channel distributors to provide training, product demos, in-house support, sales tools and marketing info for all sales personnel Served as a liaison between the regional sales group, project management group and TSD (NDS-technical services division) Established certain platforms, procedures and protocols within the sales engineering group that were effective in closing sales and generating revenue. Responsible for a $1.3-million-dollar annual revenue quota Served as managing supervisor for (2) other Sales Engineers-the group was responsible for all pre-sales configurations, hardware/software product forecasting, renewing certification criteria’s for NDS’s partner status, logical designs and diagrams, demonstrating a variety of different product lines, pricing formats, network troubleshooting, on-site walkthroughs and pre-bid conferences EDUCATION: IBM COOP Studies/ITT-Technical Institute – Internet Security Systems - 2011 CERTIFICATION: Completed/obtained CISSP Certified – April 2011 PMP – 2013 Risk Management Professional (PMI-RMP) – 2015 Agile Certified Practioner (PMI-ACP) - 2016 IBM COOP Training Studies 2008: Firewall and VPNs IBM COOP Training Studies 2007: TCP/IP, Routing and Host Security IBM COOP Training Studies 2008: CISCO Design Principles IBM COOP Training Studies 2007: Encryption and Data Security IBM COOP Training Studies 2007: IP Addressing and Subnets CCNA- July 2010 SERVER (+) -- 2003 NET (+) -- 2007 A (+) – 2003 Security (+) -- 2007 IBM Hardware Warranty Certified* 2006 HP Compaq Warranty Certified* 2006 MCSA* 2003 Pre-Sales Training Curriculum for 2019 Currently enrolled and 70 % complete with a Science Based Sales Training/Certification Program for Technical Sales professionals (per PreHired.io) Currently registered w/ Cisco's Career Training/Certification program to complete 2x Sales Engineering Certs: CSE (Cisco Sales Expert) scheduled for Late April, followed by the completion of the CCDA (Cisco Certified Design Associate) curriculum in August.