Tiliki Grace Ufuoma

TILIKI GRACE LinkedIn | Portfolio WORK EXPERIENCE Faith Analytics Hub​ Remote Administrative Virtual Assistant​ May 2025 - June 2025 ●​ Coordinated calendars and scheduled appointments using Google Workspace, improving time management by 25%. ●​ Managed email correspondence and responded to client inquiries weekly, improving response time by 40% and enhancing overall communication efficiency. ●​ Streamlined administrative processes by implementing new project management tools—Notion, Trello, increasing team productivity by 30%, and reducing task completion time by 25%. Fidei Eye Centre ​ Lagos, Nigeria Administrative Staff​ August 2023 - October 2023 ●​ Coordinated daily office operations, resulting in a 30% boost in workflow efficiency and improved team communication through better task delegation and streamlined processes. ●​ Organized and updated up to 500+ digital and physical files monthly using Microsoft Office Suite, reducing document retrieval time by 40% for staff. ●​ Scheduled appointments and maintained accurate records for 100+ patients weekly, achieving 98% accuracy in patient data entry. ●​ Recorded daily sales and updated inventory using Excel, ensuring accurate data entry and stock tracking, improving reporting efficiency by 30%, and reducing inventory discrepancies by 25%. Fidei Eye Centre ​ Lagos, Nigeria Front Office Assistant​ June 2020 - October 2022 ●​ Welcomed and directed 20+ daily visitors, streamlining check-in procedures and reducing wait times by 20%. ●​ Professionally handled and resolved customer complaints, leading to a 25% increase in repeat client visits due to improved service experience. ●​ Supported the maintenance and organization of patient filing systems, ensuring accuracy and reducing document retrieval time by 35%, which improved overall clinic efficiency. ●​ Managed and responded to over 50+ incoming calls and emails weekly, maintaining a 95% same-day response rate to client inquiries, contributing to a 20% increase in customer satisfaction. EDUCATION Caleb University ​ Bachelor of Science in Accounting, Finance & Taxation​ Lagos, Nigeria Expected Graduation Date - July 2026 CERTIFICATIONS Virtual Click Support Virtual Assistant Training Program Remote April 2025 - June 2025 SKILLS Calendar Management, Email Management, Data Entry, Project & Task Management, Customer Service, Customer Relationship Management (CRM), Communication, Online Research & Reporting, Document Preparation & File Management, Travel Planning, Time Management, Confidentiality, Adaptability & Flexibility, Discretion, Problem-solving, Attention to detail, Google Workspace, Microsoft Office Suite, Canva, Dropbox, Trello, Asana, Notion, Click Up, Monday.com, HubSpot.