TILEMACHOS TAMPAKAS
Rotterdam, South Holland, Netherlands | - |-| LinkedIn Profile
PROFESSIONAL EXPERIENCE
Digital Development Trainee
Boehringer Ingelheim (BI) - Amsterdam, Netherlands
(Oct. 2019 – Mar. 2020)
Project: Designed from scratch a digital learning platform based on an innovative model for 8 different
European countries, which was also promoted by the European GM to the USA and Asian operational
units as a very competitive tool for the company
Gained extensive exposure on User Experience (UX) optimization and User Interface (UI)
implementation best practices by testing different approaches in close alignment with the Customer
Experience team
Internal community management – answering employees’ queries, providing resources and onboarding
them to the platform’s functionality
Supported the implementation of several digital initiatives by helping the brand teams on several
marketing projects
Collaborated with the Animal Health (AH) department on preparing content frameworks for digital
campaigns (newsletters, copywriting, landing pages, email templates)
Contributed towards customer experience optimization for AH Nordics and Belgium by designing and
performing marketing automation campaigns
Marketing & Sales Intern
RememberRingbox - Remote
(Jul. 2019 – Dec. 2019)
Performed product advertising on social media (with Facebook, Instagram and LinkedIn ads) and web
(Google Ads)
Orchestrated social media profiles, by designing creative posts, landing pages and campaigns, which
boosted the customers’ experience
Increased lead generation from website and social media combined by approximately 88% in three
months
Managed content on the website, while preparing comprehensive content strategies and copywriting
that aligned with company’s goals
Identified opportunities for growing and nurturing the customer base via social media listening
Acted as the community coordinator and took ownership of customer daily support by answering
queries (phone/email/chat), onboarding new customers and was responsible for increasing the
customer engagement
Social Media Marketer
Freelancer - Remote
(Sep. 2018 – Aug. 2019)
Created content for different online brands, while monitoring performance of the different strategies
Increased lead generation and brand awareness by performing digital marketing campaigns for online
brands
Effectively solved customer inquiries via multiple channels (email, text, phone, social media)
Accelerated brand exposure via influencer and content marketing
Junior Data Analyst
Hellenic College - Patras, Greece
(Aug. 2017 – Aug. 2018)
Reviewed comprehensive reports and performance indicators to filter and clean data
Conducted interpretation of students’ data, analysis of results and production of comprehensive reports
Utilized SPSS and Google Analytics to implement new scripts that increased performance by 15%
Collaborated with students to obtain a clear understanding of data content and to establish detailed
business requirements, which strengthened my cross- departmental communication skills with
different age groups
Military Office Assistant
Hellenic Army - Thessaloniki, Greece
(Nov. 2016 – Jul. 2017)
Wrote paperwork and created an inventory of all military operations
Performed general office clerk duties and errands, which strengthened my organizational skills
Supervised junior enlisted personnel and new soldiers; a fact that helped me elaborate on my
leadership and team management skills
EDUCATION
Masters’ in Digital Marketing – Erasmus School of Economics (ESE), Rotterdam, Netherlands
Bachelor’s in Business Administration / Management - University of Patras, Greece
SKILLS | TOOLS
Digital project coordination: Microsoft Project, JIRA
UI/UX: InVision Studio, Adobe XD, Sketch
Content Creation: WordPress, Canva, Shopify, Photoshop cc, Adobe illustrator
Digital Marketing: Sprout Social, MailChimp, Google Analytics, Google AdWords, Google Keyword Planner,
Social Media Marketing, Copywriting
Programming: HTML, CSS
Customer Experience: Qualtrics Experience Management Platform, SurveyMonkey CX
Other: Entrepreneurship, Cross-departmental communication, Critical thinking, Creativity, Problem solving
