Tiffany Irish Tiongson Soriano
Place of Origin: PHILIPPINES
Marital Status: Single
Date of Birth: November 2, 1986
Driver’s License:
Yes
Languages:
English & Tagalog
Fluent in speaking and writing
CONTACT DETAILS:
Mobile: -
Email:-Current Address:
4680 Santiago St., Barangay Poblacion, Makati City
Summary of Qualifications
Dedicated, well-organized, and highly motivated professional with significant experience in sales, catering,
planning events, handling operations, and Customer Service.
Determined and able to secure contracts with proficient communication and strategic negotiation while
establishing new relationships with decision makers. Demonstrated ability to increase sales in a span of one
year and acquired trust in managing successful multi-level functions through exceptional administrative
work and interpersonal skills. Proven ability to build and lead a whole Customer Service team with start-up
companies through careful planning, training, and execution of strategies.
Core Competencies
- Team leadership
- Up selling
- Revenue growth
- Information Gathering
- Budgeting
- Quality Customer Service
Key Accomplishments
CAREER DEVELOPMENT with Pineapple Labs
-
Strategic Planning
Delegating Roles
Handling Operations
Relationship Building
Account Management
Inventory
(June 2020 up to present)
I joined Pineapple Labs, a startup Real Estate Tech Company based in Colorado, USA, last June 10,
2020 after my previous Company closed operations during the peak of Pandemic. I joined as a Customer
Success Team member on a work from home set up. At that time, we were just two in the CS Team. I was
the first remote team member they hired from Philippines.
Through hard work and perseverance, I was promoted as Customer Success Manager after 6
months. I was tasked to outsource more remote team members from Philippines acting as the hiring
manager working closely with the COO, training them, and releasing them to actual operations after two
weeks – with continuous guidance. As the company grows, our CS team grew from 2 members to 5
members now, foreseeing more to be hired in the following year. With just a span of 3 months after being
promoted, I have gathered a Customer Success Team Plan for year 2021 and carefully being followed by
the whole team, and is being referred to by our Management Team for the Companies growth.
Product Development
● Mastered designing our Zendesk Explore to monitor the Customer Success Team’s performance in all
communications platforms (email, SMS, calls, and chats). Preparing analysis and report to be
presented on management weekly meetings.
● I developed and designed a full flow of hiring new Customer Success Team Members.
● Designed and created reports for day-to-day operations such as scheduling, tracksheet of upselling
program, scheduling of technicians and internal team members, past due invoices, comprehensive
pricelist for service providers
● I started writing SOPS – Standard Operating Procedures and implementing them. This serves as a dayto-day guide of the whole CS team to run operations even without my presence. We use Jira and
Confluence.
● Since I joined the Company, we started to get good feedback from clients making the whole
management team happier. Getting bad feedback though is inevitable, but I do not let these clients
slip away from my watch. I guide our CS team on how to resolve their issue and redeem ourselves and
still maintain the good relationship with them. We may not please everyone which is inevitable but
we should still try to make a bad experience turn into a good one by applying quality Customer Service
with a personal touch.
Education and Training
Becoming of a Flight Attendant Course – 2006
Philippine Airlines
High School Diploma – 2004
St. Scholastica’s College Manila
Trainings:
● Certified First Aider with CPR and AED (automated external defibrillator) Level 2 – 2016
(Certificate valid until March 21, 2019)
● GHP (Good Hygiene Practice) – 2016
● Micros-Fidelio - 2016
● Front Office Professional Lobster Ink – 2015
● Opera Property Management System – 2015
● Opera Sales and Catering – 2015
● Migration Manager System – 2020
● Zendesk Operating System – 2020
● Zendesk Explore - 2020
Certified Experience
PhilImmico Immigration Consultancy (Immico Consultancy)
(February 2019 to May 2020)
Corporate Services Manager
Responsible for turning leads and inquiries into definitive accounts. Looks for corporate partnership with
travel agencies and other companies that is correlated to the industry and would be beneficial to the
company as well. Apart from this, I maintain an after sales relationship by making sure the client’s
requirements are met and provided in a timely manner by departments and parties involved to execute
a smooth needful operation of individual contracts, and establish repeat businesses thereafter -
referrals. By January 2020, I was promoted as Corporate Services and Operation Manager who oversees
all operations on a day-to-day basis.
Responsibility highlights:
● Generate leads and approach each partner and prospective partners by site visits with and
without appointments to introduce the company and the services we provide
● Responsible in weekly reports presenting all clients booked and closed for the week to both
offices – Sydney and Manila
● Ensures that files for client information, contracts, and other reports such as daily, weekly, and
monthly revenue report are organized
● Participate in business review meetings, sales meetings, and management meetings
● Professionally perform all duties as deemed necessary for the success of the department and
the company
Other positions held:
The Wildsource
Operations Specialist (Part time)
September 2021 to present
Legalist
Data Entry (Part time)
August 2019 to January 2020
Ajman Hotel – Blazon Hotels (Previously Kempinski)
F&B Sales Manager
July 2018 to December 2018
Metropolitan Catering – Al Habtoor Group
Banquet and Catering Sales Manager
December 2017 to July 2018
Coral Beach Resort Sharjah
Banquet/Events Executive
Guest Service Agent
Telephone Operator
May 2016 to December 2017
November 2015 – May 2016
Dec. 2014 – November 2015
Art Gallery, Philippines
Art Exhibitor/Curator
April 2009 – September 2014
Cebu Pacific Air, Philippines
Lead Cabin Attendant
August 2006 – February 2009
Personality
● Self-motivated, multi-tasking, ability to gracefully work under pressure, keen on accepting
challenges and growing professionally, excellent interpersonal, communicational, and
organizational skills
Computer Skills
● Microsoft Office, Google Suite, Zendesk, Confluence, Jira, Slack, Trello, Real Estate related
platforms (Cubicasa, Matterport, Listing Concierge, Home3ds), Stripe
**References available upon request**
