Tiffany Rios

24 Derry Park Crumlin, Dublin 12 Stamp 2, Ireland Phone: +353 - Email​:- Tiffany Rios Live INTRODUCTION I've been working in companies with Headquarters in North America (Canada, USA), Europe and Asia; Over ​6 year's experience in Marketing & Sales field and 5 year's in Customer Support & Satisfaction ​targeting customers and companies (B2C, B2B) in North America, Latin America and Europe. My expertise provides me with the strengthened my strong personal commitment to successfully completing all the jobs involved, fully accepting all responsibilities and meets deadlines in roles as a Call Center Representative, Telemarketing, Customer Support, Business Development, Account Manager. ​I'm judicious in carrying out assignments without direction or low supervision, and during each job position, I display a genuine interest in the organization, showing a pleasant, cheerful disposition and a professional concern for the quality of my work. SKILLS Customer Service: ● Ability to multi-task, prioritising in a fast-paced environment and problem-conflict. ● Ensuring that customers are acknowledged and receive a quality service either face to face or over the telephone. ● ● Excellent telephone manner faultless and fast typing. Ability to multi-task in a fast-paced environment. Problem-conflict. Tech-savvy: ● Proficiency in MS Windows / Office and Mailchimp, Canva basic skills ● ● Fast learner and passionate about keeping learning new software. Jira, Intercom, Slack, Wrike. Sales skills: ● Experience in cold and warm calling and techniques to reach lead generation goals. ● Handle high volume of inquiries by phone, chat and emails. Techniques and Strategies to pass through the gatekeeper Rapport building relations with prospective clients and decision makers ● ● Identifying potential clients, generating leads, engaging with prospects, demonstrating product/ service features, negotiating, B2B, B2C, Videoconference, database development. EDUCATION AND LANGUAGES ● Fluent Spanish​, ​High-level of English and Basic Mandarin - Chinese ● Current studying Last year of Business (Hons) CCT College, Level 8 Dublin ● Advanced General English, Ned Training, 2018 Dublin, Ireland ● Tourism University, 2011, San José, Costa Rica, Bachelor of Hospitality Administration WORK EXPERIENCE Pic Up Box, Liffey Valley Shopping Center Sales Advisor (Part-time) ​November 2018 - January 2019 ● Multi-tasking providing customer service, printing on wood services, achievement of sales goals and handle cash register. Helpling.com Dublin, Ireland Housekeeper (Part-time) ​January 2018 - November 2018 ● Cleaning, stocking and supplying designated facility areas (dusting, sweeping, vacuuming, mopping, cleaning ceiling vents, restroom cleaning etc) Texas Owner to Owner, Texas, United States Real States www.Casa4SaleTexas.com Sales Coordinator​, December 2017 - November 2018 ● ● ● ● Prospecting, nurturing and closing appointments. Then, complete the full sales cycle. Handling a high volume of calls, inquiries and handle customers complaints by phone, email and chat. Scheduling and confirming a visit to the houses with prospects clients. Management social media, posting and promoting in social media groups. DEC-TEC, Calgary, Canada Industry https://dec-tec.com/ Lead Generation & Customer Satisfaction​ December 2017 – March 2018 ● ● ● Lead generation by cold and warm calls, scheduling and confirming appointments in the U.S. market (B2B, B2C) to the Regional Account Manager. Market research and prospecting for new clients in USA. Inbound and Outbound calls. Promoting and answering inquiries from customers (telemarketing), evaluating needs and determine best service options. Excelled in exceeding weekly goals. SOLUS Connect, Kuala Lumpur Malaysia Biometric Authentication-Eyeprint ID Software https://solusconnect.com/ Business Development and Account Manager​ October 2016- December 2017 ● ● ● ● ● Main duty, opened a new market in LATAM from market research, prospecting clients and alliances and business negotiations. Lead generation, schedule and set up demos for potential customers to be performed by myself and some cases an Inside Technical Office. Develop territory sales plan, including new business sales forecast and opportunity coverage (partner, direct sell) Responsible for driving new complex business in conjunction with key partners in assigned commercial territories. Provide Bi-weekly reports in a timely and accurate manner using a variety of information management technologies. ACOPROT/ EXPOTUR, San José, Costa Rica Senior Account Executive​ January 2014 – November 2016 ● ● Implementation the company's existing sales and marketing strategies that increased monthly revenues in the territory. Conducted strategic market research and presented to executive leadership bi-weekly. Coordinated travel logistics and budgets for prospective countries’ delegations and their participants for their event assistance. Executed professional presentations at events, B2B, video conference and visited some LATAM countries Ministry of Tourism, Tourism Fair on company services Radisson Hotel 5* and Country Inn and Country Inn Suites 4* Sales Executive / Office Manager Executive Assistant January 2011 – January 2014 ● ● ● ● ● ● At the beginning started as a Sales Manager Assistant, However my capabilities and marketing​ ​strategies, I was promoted to Sales Executive responsible for E-commerce, social & corporative events in Radisson Hotel and Country Inn & Suites both were mutual partners of the same organization. Then, in Country Inn & Suites I kept taking in charge Office Administration in Sales Department. Managing Social Media. Customer’s inquiries and complaints. The administrative task, including email, spreadsheets and databases, to ensure the efficient running of the office. Organize the office layout and supplies of stationery and equipment. Generation sales department reports, travelling budges for sales executive co-workers ITS Infocom, San José Costa Rica Call Center & Datacenter http://www.itsinfocom.com/ Call Center Representative​ December 2009- December 2011 ● ● ● ● Troubleshoot issues and resolve customer complaints Address customer service inquiries a timely and accurate Achieve customer satisfaction rating in 95% within six months Provide accurate and appropriate information to respond to customers inquiries Modes4U Hong Kong E-Commerce https://www.modes4u.com/shop_content.php/coID/10 Customer Service and Call Center Representative​ December 2009- December 2011 ● ● ● Achievement and exceed Sales and Retention targets in relation to the volume of sales conversion, customer satisfaction and quality performance measures Listen to customers’ questions and concerns, and provide answers or responses Handling incoming phone calls, chat and email in English and Spanish in the most efficient and suitable manners