Tiffany Murry

Tiffany Murry- •-• Orlando, FL • linkedin.com/in/tiffany-murry/ Healthcare Operations Leadership | P&L & Financial Oversight | Compliance & Process Optimization Vice President of Operations with a Master of Science in Health Administration/Informatics & 10+ years of progressive leadership across healthcare operations, financial management, and team development. Directed multi-state business operations with full accountability for HR, IT, vendor relations, and compliance, overseeing technology transitions, system audits, and strategic vendor alignments. Resolved operational inefficiencies by automating reports across 3 departments, recovering 12 hours weekly and improving data accuracy, leading to a $1.2M revenue increase in 3 years. Orchestrated team training and development leading to 6 internal promotions. SKILLS Strategic Operations • Financial Forecasting & P&L Management • SOP/SLA Development • Vendor Contract Management Cross-Functional Team Leadership • KPI Monitoring & Data Analytics • HR & Compliance Management • Process Automation Multi-State Licensure Alignment • ATS/HRIS/CRM Integration • Remote Team Accountability • Training & Onboarding Strategy Client Retention & Escalation • Healthcare Credentialing Expertise • Revenue Recovery Initiatives • Cybersecurity Oversight EMR/ATS/CRM Systems (JobDiva, Paycor, HubSpot, KanTime) • Performance Management Systems • Executive Collaboration • Project Tracking Software (Trello) CAREER HIGHLIGHTS ✓ Vendor Performance Transformation: Directed the vendor lifecycle from negotiation through performance review, resulting in a 110% increase in outcomes by aligning contracts, systems, & cross-department collaboration. ✓ Retention Strategy Optimization: Spearheaded the redesign of onboarding and training to address turnover, increasing 90-day new hire success rate by 48% and driving a 75% retention rate through multi-team engagement. ✓ Compliance Risk Prevention: Identified internal compliance discrepancy, submitted self-reported plan and executed corrective SOP process, effectively avoiding $50K in fines, aligning operational policy & employment law. ✓ Operational Efficiency Gains: Automated reporting processes across three departments and four employees, eliminating 12 hours of weekly manual tasks and enabling $1.2 million in accurate invoicing across a 3-year period. ✓ Profitability Enhancement: Implemented cross-functional budget alignment and reduced clinical service inefficiencies, increasing gross margin by 12% through targeted P&L review and multi-team financial collaboration. ✓ Credentialing Cost Savings: Oversaw provider credentialing process for both onboarding and retention cycles, standardizing protocols that created $7,800 in yearly savings & reduced onboarding time across multiple locations. ✓ Data Integrity & Accuracy: Investigated and resolved ATS system discrepancies, implementing data protocols that prevented $19.8K in annual losses and initiated recovery of $200K in missed revenue spread over a 2.5-year period. PROFESSIONAL EXPERIENCE Director of Operations Impresiv Health | Longwood, FL | July 2022 to August 2025 • Led business and HR operations to align talent strategy, legal compliance, and C-suite goals with company execution. • Resolved $200K in billing discrepancies & improved invoicing accuracy $1.2M in 3 years via SOP & systems rewrites. • Automated reporting across three departments, returning 12 weekly hours & increasing ATS platform data integrity. • Redesigned onboarding and training programs, increasing 90-day success by 48% and long-term retention by 75%. • Managed P&L and financial planning with department leads, increasing gross margin by 12% & cutting service costs. • Mitigated compliance risk across multiple states, avoiding $50K in fines by enforcing licensure & reporting protocols. • Directed full vendor contract lifecycle, boosting performance metrics by 110% through negotiation and evaluation. • Standardized workflows across departments to enhance coordination, communication, and process consistency. • Provided guidance to leadership on operational planning, workforce optimization, and organizational structure. Area Director of Operations Family First Homecare | Orlando and Daytona Beach, FL | January 2021 to July 2022 • Rebuilt Orlando market and reversed losses in Daytona Beach, increasing revenue 215% and maintaining client retention. • Led credentialing processes, cut delays, saved $7.8K annually, & improved onboarding compliance for new clients. • Raised gross margin 3% during state budget cuts by reducing waste & realigning planning by Power BI trend analysis. • Achieved full success on client intakes and regulatory surveys to ensure CHAP, AHCA, and jurisdictional compliance. • Managed hiring, evaluations, and training to build operations staff and improved field staff retention to 86%. Director of Operations – Lakeland, Brandon, and Clearwater, FL Family First Homecare | Various Locations, FL | June 2017 to January 2021 • Launched and scaled 3 new offices, completing licensure and staffing while maintaining 85% retention during COVID. • Oversaw hiring, training, and development for admin & clinical teams, resulting in 4 internal promotions. • Directed financial planning & caseload growth, increasing revenue $138K per month & averaging 40% gross margin. • Built SOPs for credentialing, onboarding, and intake to support compliance and interdepartmental coordination. • Handled budget reviews, authorizations, new EMR system implementation and cross-functional field staffing during widespread workforce shortages. Client Services Manager & Office Coordinator Bayada Home Healthcare and Family First | Clearwater and Riverview, FL | March 2015 to June 2017 • Managed client caseload operations including staffing & onboarding while meeting KPIs for revenue and compliance. • Recruited and trained field staff, managed schedules, processed payroll, and executed corrective actions using ATS and HRIS systems. • Processed payroll, conducted performance reviews, and maintained documentation for CHAP and Medicaid audits. EXECUTIVE TRAINING Contract School Contract Law – Harvard Business School (In Profess progress) CERTIFICATIONS & TRAINING HRIS & ATS Systems – Paycor, JobDiva, Zoho Recruiting CRM Systems – HubSpot EMR/EHR Proficiency – KanTime Microsoft Office Suite BI Reporting Tools – JobDiva, Power BI – foundational Project Tracking Software - Trello EDUCATION M.S., Health Administration/Informatics University of Phoenix – 2013 B.S., Applied Physiology & Kinesiology University of Florida – 2008