Tiffany Karanja
- ·-www.linkedin.com/in/tiffany-karanja-9983ab234
Nairobi, Kenya
Executive Virtual Assistant
Highly skilled and results-driven Virtual Assistant with three years of experience in providing
comprehensive administrative and operational support. Proficient in managing calendars,
handling confidential information, and streamlining office workflows. Adept at utilizing various
productivity tools and communication platforms to enhance efficiency. Proven ability to prioritize
tasks, meet deadlines, and adapt to fast-paced environments. Excellent communication and
organizational skills with a commitment to delivering exceptional service.
KEY COMPETENCIES
·Multitasking
·Customer Relationship
Management
·Problem Solving
·Time Management
·Administrative Skills
·Communication Skills
·Organizational Skills
·Customer Service
·Technology Proficiency
PROFESSIONAL EXPERIENCE
Delivery Management Startup
Virtual Assistant
Accomplishments:
May 2023 - -Dec 2023
Coordinated and optimized delivery schedules for maximum efficiency.
Handled customer inquiries related to delivery times, tracking, and order modifications.
Maintained accurate records of delivery orders, customer details, and communication history.
Collaborated with delivery teams to ensure seamless and timely order fulfillment.
Provided exceptional customer support through various channels, including phone, email, and
live chat.
Resolved customer issues, inquiries, and complaints promptly, ensuring high customer
satisfaction.
Maintained a thorough knowledge of products/services and company policies
Cake Supplies Distribution
Jan 2022 - Nov 2023
Accomplishments:
Virtual Assistant
Managed and processed customer orders, ensuring accuracy and timely delivery.
Handled customer inquiries via email, phone, and live chat, resulting in high customer
satisfaction.
Maintained organized records of orders, customer details, and communication history.
Coordinated with the delivery team to ensure smooth order fulfillment.
Provided administrative support, including data entry, document preparation, and scheduling.
Assisted in organizing company events and meetings, ensuring seamless execution.
Managed office supplies and equipment, optimizing inventory levels.
African Jewelry and Sandals Retailer
Virtual Assistant
Feb 2020 - Dec 2023
Accomplishments:
Streamlined administrative tasks such as order processing, inventory management, and
customer inquiries, resulting in a 20% increase in operational efficiency.
Implemented and managed an automated email response system, reducing customer
response time by 30% and improving overall satisfaction.
Conducted market research on trending African jewelry and sandals designs, providing
valuable insights that contributed to a 15% increase in sales.
Collaborated with the marketing team to create engaging content for social media platforms,
leading to a 25% growth in online followers and increased brand visibility.
Responded promptly to customer inquiries via email and live chat, ensuring a high level of
customer satisfaction.
EDUCATION
Bachelor of Science in Actuarial Science
Catholic University of Eastern Africa,
Online Certifications:
Digital Marketing
Virtual Assistant Training
References available upon request
Nairobi , Kenya | 2024
