Tiffany Johnson

 Tiffany Johnson Rosharon, TX 77583- Professional Summary Detail-oriented and organized administrative professional with extensive experience in data evaluation, record-keeping, and customer service. Adept at working with complex policies and procedures, reviewing and processing documentation, and supporting team operations. Skilled in clerical support, scheduling, and coordinating administrative tasks to ensure efficiency. Proficient in various software applications, including Microsoft Office Suite, Salesforce, and state eligibility systems. Seeking to leverage expertise in a role within the Texas Health and Human Services Commission. Work Experience Remote Texas Works Advisor II Texas Health and Human Services Commission – Houston, TX December 2018 – Present • Evaluate and analyze data from multiple electronic sources to determine eligibility for benefits. • Ensure compliance with state and federal regulations while processing applications. • Maintain detailed records, review documents for accuracy, and validate required information. • Assist individuals and families in completing necessary forms and provide information via mail and phone. • Work within strict deadlines to manage workload efficiently and ensure timely processing. • Utilize state eligibility systems and Microsoft Excel for data entry and analysis. District Training Manager Family Dollar – Houston, TX May 2016 – October 2018 • Managed administrative functions including record-keeping, scheduling, and clerical duties. • Oversaw merchandising, inventory control, ordering, and cash handling. • Trained and coordinated a staff of 60 employees, ensuring compliance with company policies. • Assisted in recruiting and onboarding new hires, ensuring a smooth transition. • Provided detailed reporting and data analysis to support sales and marketing strategies. • Used Salesforce and internal reporting tools to track employee performance and store operations. Branch Manager/Loan Officer Advance America Cash Advance Centers – Houston, TX May 2015 – May 2017 • Maintained and managed financial records, ensuring compliance with regulations. • Conducted reviews of customer accounts and provided financial product recommendations. • Assisted customers in completing forms and verifying documentation. • Developed and implemented operational strategies to meet company goals. • Led team training sessions on regulatory requirements and best practices. • Utilized accounting software and customer relationship management (CRM) systems for tracking loan applications and payments. Education Diploma Spring High School – Spring, TX (2007) Skills • Clerical and Administrative Support • Data Entry and Record-Keeping • Policy and Procedure Compliance • Customer Service and Support • Scheduling and Task Coordination • Reviewing and Processing Appeals • Mail and Documentation Handling • Attention to Detail and Organization • Recruiting and Training • Account Reconciliation and Cash Handling • Microsoft Office Suite (Excel, Word, Outlook, PowerPoint) • Salesforce and CRM Systems • State Eligibility Systems • Accounting and Financial Software