tiffany hicks
617 Hickory Hill Dr. | Dayton, OH 45417 | - |-Objective
To obtain a position in the copywriting field
Education
9/6/2010 to 5/2/2015
Wright State University
Fairborn, OH
Bachelor of Arts in Communication
Minor in Sociology
Experience
05/28/2019 TO 3/27/2023 Caresource Dayton, OH
Provider Database Specialist
Accurately load provider records for all products and markets into the provider database for use by various internal departments, providers, and our member community
Ensure valid documentation is available prior to loading or performing maintenance on provider records and collaborate with various functions to resolve issues when necessary
Accurately track daily activities through detail workflow queues to meet established productivity and timeliness standards
Research and resolve provider data inquiries for various internal departments
Assist in various mandatory projects such as data cleanup, workflow revisions, upkeep of maintenance and other projects as assigned
03/15/2018 TO 05/10/2019 Montgomery County Job & Family Services Dayton, OH
FAIR Customer Service Representative (TEMPORARY POSITION)
Assign ticket numbers to customers
Record number of print-outs and enter them into customer service database
Record number of customer sign-ins
Assign customers to be seen by case workers via Compass Appointments
Scan customers' verification paperwork into food and medical cases using virtual scanner
Enter messages from phone log into Family Assistance database and assign to case workers
Direct incoming customers to appropriate departments
Prepare childcare letters to be delivered to customers
Notify case workers of incoming customer inquiries
Print food stamps and cash assistance verification forms via CRIS-E database
Print medical verifications, Notice of Actions and 1095-B tax forms for customers via
OBWP database
Research verifications in Onbase
Take messages off FAIR Customer Service voicemail line to free up space for incoming calls
Process customer complaints and inquiries
Sort tickets in numerical order
Make copies of complaint letters, customer sign in sheets, family assistance resource
contact information and inquiry forms
Research and print documents for customers via Compass Pilot and Compass Capture
Screen and scan food and cash assistance applications via Family Assistance Division
database and OBWP Medicaid system
Schedule phone interviews for food and cash assistance applicants via
Family Assistance Division database
Link medical cases in OBWP Medicaid system
Complete acknowledgments for medical cases in OBWP system
02/12/2018 TO 3/15/2018 Montgomery County Job & Family Services Dayton,OH
JFS Aide- Child Care Unit (TEMPORARY POSITION)
Process incoming child care applications and verification paperwork using CCIDS,
Onbase, Child Welfare system, Microsoft Access, and Compass scanning database
Assign child care applications to case workers
Sort and pick up incoming department mail from Records and Drop box
Deliver voicemail messages from customers to their assigned case workers
Dictate incoming child care paperwork to case workers via CCIDS database
Supply childcare applications in Forms room
Contact customers pertaining to missing information on childcare applications
or verification paperwork
10/30/2017 TO 2/7/18 Save a Rescue Westlake Village, CA
DATA ENTRY VOLUNTEER (VIRTUAL POSITION)
Updated information pertaining to animal shelters and rescues in spreadsheet
to
Story Tapestries
Germantown, MD
DATA ENTRY VOLUNTEER (VIRTUAL position)
Updated artist and storyteller information in spreadsheet
Proofread spreadsheet
Notified Program Manager of any changes or missing information in spreadsheet
to
Caresource
Dayton, OH
Mail processing associate (contract position)
Received, opened, sorted and distributed incoming mail to all departments
and remote offices
Printed resolution letters
Folded and mailed resolution letters
Processed certified mail, Fed Ex and UPS packages
Opened, sorted and scanned claims for internal processing
Stamped and sent appeals to appropriate departments
Made copies of claims
to
Caresource
Dayton, OH
Enrollment specialist (contract position)
Entered member information into eligibility systems
Created appeal numbers for members
Sent appeal resolution letters to members
Made sure member records were accurate in databases
Researched member eligibility and took appropriate actions to resolve issues
across all eligibility systems
Entered resolution comments in database
Transferred outbound calls from members and providers to appropriate departments
9/14/2015 TO 10/9/2015 North Carolina Cooperative Extension Charlotte,NC
DATA ENTRY VOLUNTEER (VIRTUAL POSITION)
Updated information in local foods spreadsheet
Contacted farmers via email and phone to verify information pertaining to
their businesses and events
6/22/2015 TO 7/2/2015 Caraustar Moraine, OH
DATA ENTRY CLERK (CONTRACT POSITION)
Filed and sorted documents
Made labels for database folders in Microsoft Word
5/12/2014 TO 8/15/2014 WDTN News Station Dayton, OH
LIVING DAYTON INTERN
Set up props for guests to use on Living Dayton show
Directed guests to waiting room and set up camera
Posted clips from show on Living Dayton website
Assisted producer with writing segment introductions in Microsoft Word
1/3/2011 TO 5/2/2014 Wright State University Dayton, OH
STUDENT OFFICE ASSISTANT
Answered phone calls from students pertaining to classes
Picked up and sorted department mail
Made copies and collated documents for faculty, department chair and supervisor
Greeted faculty and students
