Tiffany Greer

Tiffany Takara Greer Los Angeles, CA •- •- EXPERIENCE Leia, Inc. – Los Angeles, CA12/2015 – Present Operations Manager Manage the global release of apps and games for Leia’s App Store, including metadata, content deliveries, art assets, etc. Work closely with Customer Support, communicating new content releases, features, promotions, etc. in the app store and aid addressing consumer issues that arise Work closely with developers to investigate, correct, and mitigate content errors, hosting escalations, consumer-reported issues, etc. Create and manage editorial and data-driven content programs to keep the consumer experience fresh, improve the user experience, drive engagement and downloads, including new and featured content, top-picks, seasonally relevant content, etc. Sony Pictures Entertainment – Culver City, CA12/2015 – 09/2018 Analyst, Digital Strategy and Operations Managed the global release of titles for Direct-to-Consumer (D2C) platforms, including metadata, content deliveries, and artwork Liaise with internal and external partners and utilized systems to ensure timely delivery of assets necessary to publish the finished product Established and maintained a reliable and timely flow of information and materials to stakeholders as necessary Provided high-level reporting and analyses of ongoing D2C operations including service, development, testing, compliance Worked closely with Customer Care lead to address reported platform issues Worked closely with QA Manager to maintain, verify and update bug database Executed and utilized aspects of sales, operations, programming, and strategic planning on a daily basis, covering Australia and New Zealand Directly responsible for the day to day and strategic execution for Australia and New Zealand Worked with key stakeholders to ensure that all initiatives, including regular, daily/weekly launch of Features on storefront, occur according to plan Execution of core business responsibilities, continually drive for results, and exhibited strong interpersonal skills to build strong relationships with Retailers and Territory Digital Account Managers EDUCATION The Los Angeles Film School (Online) – Hollywood, CA09/2014 – 10/2017 Bachelor of Science, Entertainment Business GPA: 3.95 Summa Cum Laude National Honors Society of the Entertainment Arts Areas of Skill: Microsoft Word, Outlook, Excel, PowerPoint, Visio, Google Docs, Customer Service, Administration, Sales, Mac, PC, Accounts Payable, Aspera, Google DFP & DFA, MailChimp, Jira, Content Management Systems, Zendesk, Stripe, Slack, Tableau