Tiffany G. Valenzuela

tiffany jane valenzuela B23 L11 Maple St, Kingsville Hills, Antipolo | Rizal, Philippines 1870 |- |- ` work profile I’m a highly skilled Sales Expert/Customer Service Professional with over fifteen (15) years of experience working with vehicle sales, telecommunications, and real estate. I am presently seeking employment with a reputable company where my unique skillset can be fully utilized and where I can continue to further my own professional development. highlights of qualifications Adapts well to change, able to handle multiple job responsibilities simultaneously while adhering to strict deadlines, and always demonstrates diplomacy and composure in an emotionally charged situation Thorough knowledge in Microsoft Office suite including with Word and Excel among other software programs Outgoing with a sense of responsibility; thrives on unique projects & tasks Effectively able to build rapport, establish, and maintain key relationships with management, peers, and clients When required, capable of publicly representing company interests passionately and professionally Highly motivated with the innate ability to prioritize tasks to ensure that operational needs are continuously met Organized with an attention to detail Influential leader that’s not afraid to take control of a situation, act in making decisions, and in delegating responsibilities as needed work Experience SEPTEMBER 2016 TO PRESENT virtual assistant Freelance Philippines Managing LinkedIn accounts of C level executives in the US specifically the email marketing campaign of their products/services SEPTEMBER 2015 to march 2016 Banco de Oro Unibank Philippines SERVICE FULFILLMENT OFFICER Processor of after-sales concerns of approved home loans coming from BDO hotline/call center with an average of 20 cases per day, from BDO Insure hotline with an average of 3 per day, and CS email with an average of 5 per day Coordinate with different units to fulfill client requests from Welcome Pack to Release of Collateral Documents Call out to endorsed and/or special handling clients to assist with their home loan concerns or provide resolution Maintain customer information update for Address and Contact information 2012 to 2015 Budget Car & Truck Rental Canada team leader Maximized the sale of services using positive selling techniques/suggestive selling with an average yield of $16 every month with an average of twenty (20) contracts per day Managed daily operations of the Calgary Airport location, maintained inventory and replenishment of office supplies, monitored due and overdue contracts, audit of company assets and authored weekly company reports Trained and directed co-team leaders key daily tasks Conducted prescreening and participated during the final interview of hiring car rental agents Co-authored and oversaw location initiatives and changes to streamline process within the airport location Participated in various incentive programs and contests designed to support increase in location yield Managed and resolved customer complaints in a professional and timely manner through providing the necessary adjustments, verifying rental rates, and bringing a determined attitude to rental concerns 2006 to 2012 Stream Global Services Philippines team manager Top Team Manager for Q1 of 2012 Successfully launched 3 outbound loyalty program Oversaw the management of all support professionals including monitoring their performance for purposes related to attendance, disciplinary actions, and quality assurance Completed bi-weekly coaching sessions as well as guidance in real-time to enhance the performance of agents Successfully trained thirty-five (35) inbound support professionals to outbound sales and assisted in the growth of the program 2005 to 2006 Convergys Philippines Services, Inc. Philippines customer care representative Recognized as the Top Customer Service Representative for November, 2005 Processed new line activations for one of the leading US telecommunications providers; pre-qualified customers to suggest appropriate mobile plans, bundling, and other options Performed basic equipment/mobile troubleshooting via the phone 2001 to 2004 Crown Communities/Crown Asia Philippines accounts management specialist Organized numerous special events and open house activities to entice customers to invest into a new property with our company Provided training and created incentives on a monthly, semiannual, and annual basis for real estate brokers to emphasize current projects to meet and increase reservation sales Collected the requirements of prospective homeowners for loan approval to accredited banks or for in-house loan Completed Contract to Sell, account receivable collections for down-payment and until house construction which then triggered bank or in-house amortization education 2001 Ateneo de Davao University Philippines bachelor’s of science in business administration & with a major in management References Jay Sanchez Airport Location Manager Budget Car & Truck Rental (403) 975 – 3557 Jozen Reodica Director HCCA Health Connections +63 (917) 506 – 2695 Kenneth Lopez Team Manager Convergys Philippines Svcs +63 (917) 814 - 7206