Tiffany Ferreira Silva Dutra

Tiffany Dutra Date of birth: 19/07/1999 Nationality: American, Brazilian (- (Mobile) Email:- Phone: Address: Calcada Primeiro de Dezembro 23,-, Sao Domingos de Rana, Portugal (Home) WORK EXPERIENCE 17/09/2024 – CURRENT Lisbon, Portugal TEAM LEADER YOUTH FOR INCLUSIVE EUROPE • Supervised research on human rights issues impacting minorities, ensuring alignment with EU policies. • Organized international forums and events, including in Brussels, fostering dialogue between citizens and policymakers. • Delivered webinars and workshops on advocacy techniques, improving public awareness of EU institutional processes. • Designed promotional materials and led visibility campaigns for EU-focused initiatives. • Coordinated cross-functional teams, boosting productivity and fostering collaborative environments. 06/2016 – CURRENT Lisbon, Portugal IMMIGRATION PARALEGAL SELF-EMPLOYED • Drafted and proofread legal documents, ensuring compliance with international standards and case requirements. • Conducted in-depth legal research to support cases involving immigration and international law. • Collaborated with attorneys to analyze contracts and prepare strategic case briefs. • Delivered summaries and recommendations for complex legal issues to streamline case preparation. 23/06/2023 – 27/06/2024 Lisbon, Portugal MEDICAL DEVICE ADVISOR (HIPAA COMPLIANT) INSULET US VIA TELEPERFORMANCE PORTUGAL • Supported healthcare professionals with technical expertise on semi-automated insulin pumps. • Resolved complex customer issues, achieving over 90% satisfaction through first-contact resolution. • Communicated technical healthcare information clearly to stakeholders, ensuring compliance with regulatory standards. 05/2024 – 05/2024 Lisbon, Portugal CUSTOMER SUCCESS SPECIALIST META PLATFORMS INC VIA TELEPERFORMANCE PORTUGAL • Optimized advertising strategies for small businesses on Facebook, ensuring alignment with platform policies. • Managed a portfolio of clients, providing tailored solutions to improve campaign performance. • Resolved compliance issues efficiently, meeting one-contact resolution targets. 15/11/2022 – 05/01/2023 Hurn, United Kingdom CONTRACT ANALYST CURTISS-WRIGHT AERONAUTICS AND ELECTRONICS • Reviewed and managed high-value contracts in compliance with international legal frameworks. • Drafted detailed summaries and legal reports for cross-departmental use. • Ensured precision in documentation for international agreements, safeguarding corporate and legal interests. EDUCATION AND TRAINING 02/2023 – 06/2024 London, United Kingdom LLM LEGAL PRACTICE BPP University Level in EQF EQF level 7 08/2021 – 01/2023 Poole, United Kingdom GRADUATE DIPLOMA IN LAW Bournemouth University Level in EQF EQF level 6 09/2018 – 07/2021 Poole, United Kingdom BACHELOR'S IN INTERNATIONAL BUSINESS STUDIES Bournemouth University Level in EQF EQF level 6 05/2016 – 09/2018 Manassas, United States ASSOCIATE OF SCIENCE IN BUSINESS MANAGEMENT Northern Virginia Community College Level in EQF EQF level 5 09/2013 – 06/2017 Nokesville, United States ADVANCED US HIGH SCHOOL DIPLOMA Patriot High School Level in EQF EQF level 4 LANGUAGE SKILLS Mother tongue(s): PORTUGUESE Other language(s): UNDERSTANDING SPEAKING WRITING Listening Reading Spoken production Spoken interaction ENGLISH C2 C2 C2 C2 C2 SPANISH C2 C2 B1 B1 B1 Levels: A1 and A2: Basic user - B1 and B2: Independent user - C1 and C2: Proficient user DIGITAL SKILLS Customer Relationship Management (CRM) Tools HubSpot Salesforce Social Media & Digital Marketing Facebook Business Suite LinkedIn Success Campaign at Meta Platforms Twitter Canva Instagram Social Media Marketing Campaigns Customer Document Management & Office Tools Microsoft Office Suite Google Workspace Evernote Web & Content Management Wix WordPress Sales & E-Commerce Platforms Shopify Amazon Seller Central Internal Process Automation Asana Microsoft Teams Slack Trello Basecamp Legal Research Thomas Reuters Eikon Legal Resarch Software (Westlaw UK/ Nexis France etc) Data Analysis & Reporting Microsoft Excel Google - Google Business, Google ADS & Google Analytics Google Data Studio, Tableau Design & Multimedia Tools Adobe Creative Cloud CONFERENCES & SEMINARS 29/11/2024 Remote Workplace Inclusivity Webinar • Presented a dynamic webinar with key speakers, focusing on genuine inclusivity strategies. • Collaborated with 35 participants across Europe to foster dialogue on workplace diversity. • Developed actionable recommendations to enhance inclusivity in professional environments. PROJECTS 28/10/2024 – CURRENT "Future of Work: Navigating AI, Automation, and Human Potential" • Developed the "AI Workforce Council Simulation," an interactive workshop for EYE2025 in Brussels. • Addressed EU Year of Skills priorities, exploring tech, ethics, and human potential in the future workforce. 10/2024 – CURRENT Website Creation • Modernised a 25+ year old company’s marketing strategy to “digital”marketing strategy. • Optimised click revenue and raised the number of consults by 25% PUBLICATIONS 2021 Exploring Egyptian HRM: Recruitment & Selection Methods, Pay Appraisal, and Gender Attitude in the Workplace. • Evaluated HR practices in Egypt's jewelry sector, contrasting them with Western standards and outcomes. 2021 Administrative Law: The implication of Dying Assistance • Analyzed international legislation on medical and legal cooperation for assisted dying, comparing UK, Canadian, and Dutch frameworks. 2019 Leading a team and changing lives • Organised, proofreaded, and published student blog article at Bournemouth University. • Simulated an eye-opener experience with Chinese Business Culture "in the event of Brexit". • Utilised Chinese business ettiquette and language, fully immersing the team collaboratively to research and conduct a professional meeting. • Audited colleagues in their attendance, participation, and compliance. • Employed marketing strategies for a non-profit organisation as a team leader focussed on young male target group.