Tiffany Brown

TIFFANY BROWN Lot 615 Daytona, Greater Portmore, St. Catherine. Jamaica W.I. Tel:-/ Email:- Summary of Qualifications Respected Marketing, Business and Customer Service professional with over ten years’ experience. Demonstrated ability to work well under pressure and in teams. 2015-April 2019 Conduent (formerly Xerox) Jamaica Customer Service Specialist Woodforest National Bank: Providing information on account, debit card, Online banking, account updates, check and debit card order, debit card closure with the demonstrated ability to resolve customer queries and concerns on all matters related to banking, submitting and advising on claims investigation and routing or escalating where necessary. Professional Experiences - Self Employed Entrepreneur Jamaica Independent Marketing Specialist Performing all areas of Marketing and Sales of assorted brands of beauty and skin care products, Sterling Silver and fashion jewellery and accessories, bags, shoes, apparel and fragrances- BioSafe Treatment & Septic Solutions B.V.I Marketing & Sales Assistant Performing all Administration duties, conducting direct and retail sales, ordering of machinery, products and supplies internationally, conducting all logistics and monitoring the routing of such shipments, preparing estimates, monthly invoices, maintenance reports, maintaining inventory, creation and maintenance of the company’s social network, filing, etc. Feb 2011-June 2012 P&M Studios Limited/Carilink Ltd B.V.I Marketing Coordinator/Financial Agent Perform all areas of Marketing, conducting researches, preparing questionnaires and Marketing Reports. Creating all promotional material including brochures, business cards and flyers, creating and managing all social media accounts for the company, updating and posting pictures of services done on social networks on a daily basis, evaluating sales trends in the marketplace and those of our competitors, creating in house promotions and discount packages, reception duties, assisting with purchasing, storing and monitoring of all product usage, supervising a staff of (15) individuals, daily reconciliation of Sales, compile data for salary and assist in preparing and issuing of salaries, collect rent and issue receipts of collection, MoneyGram Financial Agent performing daily transactions of sending and issuing of funds for various nationalities, monitoring and investigating for attempts or occurrences of fraud and if so, notify the relevant department, etc. 2008-Jan 2010 O. Jay Koolers Limited Old Harbour Sales Co-ordinator/ Marketing Specialist Supervisor for the Sales team: supervising seventeen (17) individuals, evaluating the use of three (3) 2-ton Isuzu Elf Trucks in the sales department, reporting all daily and weekly external sales to the Company Director, creating and evaluation of routes, seeking and ensuring quality delivery of products to all customers, doing follow-ups, interviewing all individuals in the area of external sales, training, analyzing and setting promotions for various entities on a weekly basis, invoicing all payments to be made to the promotional team members and forward information to the payroll department, creation of various discounts for all level of customers, investigating and creating new areas of sales, issuing and monitoring of display units e.g. Coolers and Freezers. Monitoring, reporting and evaluating all changes in the marketplace etc. - Fast Cash Finance SpanishTown Loan Officer Screening of potential clients, issuing correct education of loan information to prospective clients, evaluating collateral valuation, appraising credit worthiness, loan payment monitoring and collection calls, preparing computerized and hard copy documentation, other duties when specified- Tridel Auto Centre Kingston Administrative /Sales Assistant Receiving and assisting all customers, creating an account for all customers, recording and logging of each sale or service in the related customer’s account, issuing of all vehicular documentation, filing, storing and issuing of all material from storage, wages disbursement to employees, etc- Organic Thinkers Limited Kingston Administrative Co-coordinator/Sales Executive Recruiting and training of new staff, conducting product analysis and research, Sales and Promotional team leader supervising a team of 12 individuals, logging and control of product sales on a daily basis, establishing routes for all salesmen, supervising the salesmen on these routes, checking off and balancing of each salesman’s account on a daily basis, secretarial duties, etc- Jamaica Broilers Limited Spring Village Data Entry & Inventory Control Clerk Logging and updating of stores inventory database on a daily basis and printing of inventory balances, collating and labelling of all inventory items, distributing all inventory items into five (5) different inventory locations, stockcount of salt house at the end of each day, recording and receiving items delivered to storage, etc- O. Jay Koolers Limited Old Harbour Secretary Controlling all calls, issuing and collection of all parcels, disbursement of cheques, receiving, screening and escorting all visitors to the office of the Directors, assisting with sales account receivables, filing, ensuring accurate sales documentation, performing calculation of the production time log, assisting with payroll, etc. Education BSc. in Business Administration Norcross, Georgia, USA Currently Ashworth College Executive Secretarial Certificate- (Binns Business College, Spanish Town, Jamaica) Head Girl Business principles, Marketing, Data entry, Management, Business etiquette, Business law, Customer service, Filing, Office etiquette, Secretarial duties, etc. Certificate in Information Technology- (Binns Business College, Spanish Town, Jamaica) MS Word, MS Excel, MS Access, MS PowerPoint, brochures, flyers, Internet and basic Programming CXC Subjects Grade English Language 1 Mathematics 1 Information Technology 2 References Office Procedures 3 Principles of Business 3 Integrated Science 3 Management 3 Food & Nutrition 3 Available upon request