CONTACT--
New York, NY
@caffeineandgold
HARD SKILLS
Tech and equipment Literacy
Customer Relationship
Management (CRM) software
Data entry, Excel, Outlook
Salesforce
Google Suite
TIFFANY AVILES
CUSTOMER SERVICE PROFESSIONAL
EXPERIENCE
Client Experience Manager
Biscuits & Bath | NY
MAY 2021 - PRESENT
Increased customer satisfaction & revenue: Achieved over $10,000
in year-over-year sales growth through exceptional service.
Remotely managed client relationships: Oversaw daily business
operations while building positive relationships and providing highquality service to clients remotely.
Monitored & ensured exceptional customer care: Tracked team
goals and outcomes, guaranteeing exceptional customer service for
1,000+ clients weekly.
Strong communication & training skills: Hired, onboarded, and
trained new employees, fostering effective communication and
strong customer service skills.
Developed successful leaders: Successfully coached new staff to
leadership positions, now independently managing their own teams.
Brand Owner
CAFFEINEANDGOLD | NY
SOFT SKILLS
Conflict Resolution
Fostering Client Relationships
Creative
Resourceful
Intuitive Problem Solver
Adaptable
Attention to Detail
EDUCATION
MAY 2020 - PRESENT
Creation: Built up my clientele & online presence through word of
mouth and previous seller relationships I formed
Sourced: Sought out high quality, authentic vintage gold pieces
Sales: Performed each aspect of the sales process from
communication to payments/shipping
Consultation: Worked together with a jeweler to create custom
pieces
Nutrition Consultant
JUST FOOD FOR DOGS | NY
SEP 2019- APR 2020
Personalized recommendations for pets long term health
Collaborated with the Veterinary team & over exceeded monthly goals
Customer Service Representative
American Kennel Club | NY
JUN 2017 - JUN 2019
Delivered Personalized Customer Service: Collaborated remotely with
pet owners to understand their needs and goals, providing tailored
recommendations for pet health solutions.
Liberal Arts
Prioritized Customer Needs: Scheduled appointments based on
LaGuardia Community
individual needs & Maintained Accurate Records: Utilized multiple
College
software systems to accurately track and report customer interactions.
IT Helpdesk/Blackboard Support
Degree conferred 2014 -
LAGUARDIA COLLEGE | NY
FEB 2014 - JAN 2016
Associate in Science
Provided Remote Technical Support: Resolved Faculty & Staff account
Aug 2017
issues via phone and email, ensuring smooth remote access.
Streamlined Account Management: Set up and managed Outlook &
LANGUAGE
Blackboard accounts, facilitating user logins.
English - proficient
Spanish - native
solutions in a central system, improving self-service capabilities.
Developed Knowledge Base: Created user guides and documented
Enhanced User Experience: Guided faculty and students through
various technologies including content management systems, eLearning
software, and mobile initiatives.
