Tiffanie Early

TIFFANIE EARLY Mount Dora, FL •-•- Highly personable professional seeks a new challenge in customer service, sales or tech support; can telecommute. SUMMARY OF QUALIFICATIONS ❖ ❖ ❖ ❖ ❖ ❖ ❖ ❖ ❖ ❖ ❖ Nearly 15 years’ experience as sales agent and customer service representative Talent for identifying customer needs and presenting appropriate company products and services Knowledge of PC based computer hardware and ability to do installations Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business Proficient with computer hardware and Windows-based software Experience using Zoom, Salesforce, Citrix, various VPN software, other CRM software Expertise in resolving escalated customer service issues. Recognized as Best Buy Employee of the Month and provided high sales in company’s computer department Experience as a pharmacy technician able to provide customers with correct medications Type 60 wpm Home office has custom computer with Windows 10 Pro, Microsoft Office 2016, two 24-inch 4k LED monitors, 64 gigs of RAM and 6 terrabytes of hard drive space, printer, landline, and cell phone. PROFESSIONAL EXPERIENCE 11/2018 – now: Customer Support Agent | Acme Technology • Received incoming customer calls for taking bookings for museums. • Received incoming customer calls for taking bookings for high end tours. • Made outbound calls to return customer voicemails for bookings. • Emailed partners on business matters. • Processed orders for tours and other bookings on CRM software. • Handled escalated issues for customers. 8/2017-9/2018: Monat Customer Agent | Working Solutions • Received incoming customer calls for Monat products. • Processed orders on CRM software. • Convinced customers to participate in memberships with Monat to have recurring shipments. • Stayed up to date with changes in products and services. 5/2015-1/2016: Telemarketing, Personal Assistant, and Social Media Poster | ABILITY Magazine Personal assistant to manager and telemarketer. • Made business to business telemarketing calls. • • • • Followed up with business contacts. Worked with Google Docs and Google Drive. Sent marketing emails to interested business entities. Did social media posts on Google+ and Facebook for ABILITY Magazine. 6/2014-1/2015: Sales and Member Retention Specialist | National Telecommuting Institute Assisted members with renewing and upgrading their AAA memberships. • Was on the VForce AAA account with National Telecommuting Institute. • Made outbound calls to various members in AAA regions to renew memberships. • Made outbound calls to various members in AAA regions to upgrade memberships. • Supplied AAA members with information about AAA membership benefits. • Used Five9 system in order to perform job. • Called AAA members back at appointed times to retain memberships. • Had to meet daily quota for membership renewals. 2/2013-11/2013: Sales and Care Team Agent | Balance Staffing Sold customers premium technical support services and retained subscriptions for PlumChoice vendors. • Was on the sales team working with PlumChoice on their Cox, ACN, and HP accounts. • Asked probing questions to customers to make sure they purchased the products they needed. • Sold one-time and monthly technical support subscriptions for Cox, ACN, and PlumChoice. • Recommended tech support services for Cox, ACN, and PlumChoice customers to purchase in regards to their computers, home networking, tablets, cell phones, and other computer accessories. • Worked as a member of the Care Team for Cox and HP. • As a Care Team member, worked to retain customer technical support subscriptions for Cox. • As a Care Team member, processed subscription cancellations for HP. • Did work on Excel spreadsheets that detailed customer subscription information. • Used company software to process subscription purchases, retention, and cancelations. 7/2012-2/2013: Technical Support Agent | N.E.W. Assist customers having technical problems with DIRECTV equipment. • Verify customers’ information. • Ask probing questions to determine what issue a customer is having. • Use company’s software to help fix problems on a receiver. • Assist customers with paying DIRECTV bills. • Recommend DIRECTV packages; process service upgrades and downgrades. • Set up times for installation of new receivers and other DIRECTV equipment. 3/2012-7/2012: Part-Time Sales Agent | Convergys Handled calls from customers seeking product information or ready to buy products seen on television. • Verified customer’s information. • Used company’s software for accurate data entry of customer’s information. • Used a USB headset connected to computer to take VOIP calls from customers. • Asked probing questions to determine best products to recommend to customers. • Processed insurance claims. • Processed customer orders on specialized software. 11/2011-2/2012: Sales Agent | Support.com Assisted customers with various issues and recommended products and services to suit their needs. • Verified customers’ information. • Asked probing questions to determine what to recommend to customers. • Escalated calls to supervisor when necessary. 9/2009-11/2011: DSL Tier I Technical Support Agent | National Telecommuting Institute Worked with Windstream to assist their customers with Internet service problems. • Did troubleshooting for business and residential customers, focusing on customer’s DSL connection, DSL modem, and computers. • Did troubleshooting of customer’s desktop computer or laptop; tested customer’s modem. • Offered products and services to customers. 3/2004-8/2004: Pharmacy Technician | Neighborhood Health Association, Toledo, OH Interfaced with clients of Cordelia Martin Health Center to identify needs, field questions, and involve pharmacist when needed. Completed monetary transactions and resolved issues as needed. • Assisted pharmacist by filling prescriptions. • Took inventory, removed outdated medications and ordered new ones. • Signed in packages and made sure they contained the correct medications. • Used computer to input customer information and submit insurance and prescription information. • Recommended computer and printer upgrades to increase productivity. 7/2001-1/2002: Customer Service Representative | Lil’ Cricket, Charleston, SC Multitasked handling customers inside store while making sure drivers paid for their gas. • Inventoried gallons used after each shift. • Answered phone while ringing up customers. • Kept accurate cash drawer and recorded it after each shift. 8/99-4/01: Sales Representative | Best Buy, Charleston, SC Sold computer packages and extended service plans to individuals and businesses, making sure customers bought equipment that best fit their needs. • Assisted customers on phone regarding questions about weekly sales advertisements. • Assisted customers on phone and in person with basic computer, monitor, printer and computer accessory questions. • Referred customers to website for products not sold in store. EDUCATION AND TRAINING Pharmacy Technician Training Certificate, Owens Community College (2002) History Major, Florida A&M University -) References available upon request