Tierra Mimms

EXPERIENCE TIERRA MIMMS PROGRAM ASSISTANT - PAL EARTHJUSTICE WASHINGTON, DC Jun 2019 - Present- • 202 – 469 - 1945 • OBJECTIVE • Experienced professional with a background in office/administrative support, customer service, client support, security and the ability adapt to the demands of a challenging workload. • • SALES OPERATIONS ADMINISTRATOR OXYEGN FORENSICS, INC ALEXANDRIA, VA Jul 2016 – May 2019 SKILLS & PROGRAMS Account Management Adaptability • Assertiveness Communication (Verbal and Oral) Conflict Resolution Customer Service Decision Making Flexibility • Freshbooks MS Office Applications (Word, Excel, PowerPoint) NetSuite Organizational Skills Outlook Provides administrative and program support and serves as resource to visitors, clients, clerks, interns and volunteers on a variety of subjects including office equipment, software application usage, and general office policies and procedures. Processes invoices and expenses for PAL department team and Earthjustice Action 501c4 Conducts research and bookings of hotels, travel and conference facilities for staff and visitors Plans and coordinates office/internal events along with arranging food/catering services Serves as backup to office manager for facility relates issues, secondary point of contact for facility related vendors and additional safety coordinator for building/office emergencies. • Provided administrative support such as filling out forms, preparing invoices, responding to procurement inquiries, preparing communication in support of VP and sales team such as contract vehicle info, procurement, payment process information, purchase orders, buyer required vendor forms, and Partner/Reseller Authorization documentation Managed clients accounts and performed tracking and follow up of leads and sales inquiries via Zoho to identify market, requirements, product match, and other factors and objectives resulting in the identification of opportunities to sell software and services Reviewed and completed procurement paperwork as required, processed orders and submitted for fulfillment, resolved sales / fulfillment gaps to ensure accurate and timely order fulfillment. 1 • Project Management Resiliency Acted as deal desk at direction of the VP Sales to support discount approval, deal registration and deal configuration. Slack Teamwork Time Management ZenDesk Zoho CUSTOMER CARE OPERATOR KASTLE SYSTEMS FALLS CHURCH, VA Dec 2015 – Jun 2016 • EDUCATION BACHELOR OF SCIENCE DEC 2017 Trinity Washington University Criminal Justice and Business Administration 3.2 GPA RELEVANT COURSEWORK • • • • • • • • Intro to Computer Applications in Business Women and Leadership Intercultural Communication Introduction to Business Business Writing Public Speaking Information Literacy Conflict Resolution • • Managed and monitored over 100 video systems, cameras, and alarms in an effort to dispatch security, ERT, maintenance, police, and fire and EMS personnel to various locations as appropriate Leveraged administrative and clerical skills to notify client management regarding on site incidents, and manage multiple logs and records of communications activity on a daily basis Collaborated effectively with numerous other departments to resolve client issues, and maintain a clean and properly maintained working environment CAMPUS SECURITY OFFICER GEORGE WASHINGTON UNIVERSITY POLICE WASHINGTON, DC April 2014 – Oct 2015 • • • Provided dependable security, access control, and protection over 1000s of students, staff and visitors in various buildings and/or property throughout campus, in addition to searching and securing buildings and evacuating personnel, completing necessary forms/reports related to routine incidents Made intelligent decisions by analyzing data, integrating complex and conflicting facts, and partnering with other enforcement agencies and legal professionals in an effort to arrive at well-reasoned solutions on a daily basis Safely managed the community by communicating directions and other information to GW staff, students and general public, admitting authorized personnel to locked buildings during security hours, maintaining regular two-way radio contact with the dispatch center to advise about patrol duties or 2 unusual situations, and responding to calls for service, incidents, and situations. OFFICE ASSISTANT POLICE CADET METROPOLITIAN POLICE DEPARTMENT WASHINGTON, DC July 2007 – Oct 2009 • Provided administrative support to office staff of 10 members in the Department of Homeland Security, including responding to the telephone and assisting all callers in effective and efficient manner by transferring or taking messages accordingly • Developed over 50 reports, charts, graphs and other correspondences, while maintaining, scheduling, and coordinating all appointments, meetings, conferences and calendars • Created and maintained chronological electronic filing system in lieu of hard paper files of over 500 files and backup files. Efficiently created, scanned and corrected documents for grammar and spelling errors to insure accurateness 3