Tiago Da Silva

TIAGO DA SILVA - - Kuala Lumpur, Malaysia I am a highly skilled professional in multiple language customer support, with expertise in the software, travel and e-commerce sectors. Flexible and resourceful with an excellent attention to detail, by leveraging my skills and problem-solving ability, I am able to provide solutions to the most complex issues in a prompt and effective manner. Highly adaptable and a quick learner, able to seamlessly integrate into any team and be a productive member from day one. EXPERTISE WORK EXPERIENCE Technical Writing - Operations Customer Support Representative Customer Support Rakuten Travel Exchange (Singapore; remote) Content Moderation Responded to customer inquiries and resolved technical issues via phone, and email, in Portuguese and English. Created user manuals, instructional guides, and technical specifications for products in Portuguese language. Collaborated with Sales and Marketing departments in translating product source materials for the Portuguese market. Quality Assurance LANGUAGES English (bilingual) Content Manager Portuguese (native) Shopee (Malaysia) - Spanish (fluent) Content editing and proofreading in English. French (fluent) Reviewing UGC to ensure compliance to local laws and regulations. Mandarin (Beginner) Ensure brand safety and transparency Review user feedback to prevent proliferation of scam accounts Technical Support Engineer EDUCATION B.A., Management Leiria Polytechnic (Portugal) 2007 - Kaspersky (Spain) Responded to customer inquiries and resolved technical issues via phone, and email, in Portuguese and Spanish. Created user manuals, instructional guides, and technical specifications for products in Spanish and Portuguese language. Collaborated with Sales and Marketing departments in translating product source materials for the Portuguese market. Recipient of the 2018 Most Valuable Professional award. Content Manager - Groupon (Spain) Responsible for the content featured on Portugal and Spain portals. Managed translations from English to Portuguese. Content editing, proofreading and publishing. Proofreading of Spanish translations. Supported the public relations and community manager in specific social media tasks.