TIA MARTIN
VIRTUAL ASSISTANCE
--UK Resident able to work in EMEA/LATAM timezones
https://www.linkedin.com/in/tiarhodesmartin
SUMMARY
With over 8 years of experience in office, property, and studio management, I’m now looking to pivot and leverage my
diverse skill set as a virtual assistant. My career has given me expertise across various industries and countries,
showcasing my adaptability, positivity, and self-motivation. I’m excited to bring these strengths to a company that’s
passionate about making a positive impact on both people and the planet, and I’m confident I can contribute
meaningfully to that mission.-
KEY SKILLS
Onboarding: Effectively managed and facilitated the onboarding process in multiple industries for new hires
People Operations: Successfully provided a seamless experience for employees of companies between 5-100
employees, identifying as the ‘go-to’ person for any issues
Community Management: I have worked across various contact streams to assign, monitor, and promote a high level of
satisfaction among staff by promptly responding to their service requirements
Operational Support: Proven ability to support both small and large cross-functional teams, at a variety of seniority
levels and in a variety of industries from start-up size to established corporations
Customer Service: As a self-confessed people person, I’ve helped create better experiences and higher satisfaction for
both customers and employees
Administration: I have the ability quickly grasp the utilization of various company CRM systems with thorough attention
to detail
Studio, Property Management & Office management: Assisted in the management of 4 different types of properties,
adapting to changing circumstances and handling unexpected challenges effectively
Finance Support: Bookkeeping, Accounts Payable & Receivable, Bank reconciliations
Software Skills: Google Suite, Microsoft Office, Quickbooks, Sage, Traffic, Asana, Trello, Slack
WORK EXPERIENCE
Workplace Experience Co-ordinator, Netflix
London, April 24 – Jan 25
• Facilitated the onboarding process and warmly welcomed new employees, integrating them smoothly into the
workplace environment
• Assisted in planning, coordinating, and setting up office events, collaborating with partners, vendors, and
stakeholders to ensure successful execution
• Manged the slack community of 300+ employees
• Ensure an exceptional experience for all stakeholders, to include staff, visiting employees, new hires, guests and
interview candidates
• Management of Workplace Employee Landing Page content
Studio Management Operations, Netflix
London, Nov 22 – March 24
• Created all helpdesk/reception function workflows to ensure all visitors’ experience was seamless
• First point of contact for all vendors, production members and visitors for anything studio related, delegating
matters to the necessary person or department if required
• Logging and tracking of all maintenance issues on-site and maintaining personable relationships with all
vendors so that reactive & PPM maintenance is completed and tracked within schedules
• Tracking of all costs relating to office expenses and consistently reviewing options to assure we remain cost
efficient and within budget
• Assisting the studio manager with the creation of production workflows
Office Manager, Nate Tech
London, July 22 – Sep 22 (Redundancy)
• Managing the facilities and maintenance of the office space, liaising with our property managers should any
issues arise
• Maintaining great relationships with our vendors and suppliers, ensuring our processes are time and cost
efficient
• Assisting the People Partner with any HR duties such as Right to Work checks, onboarding of new
staff, inductions and any other HR administrative duties
• First point of contact for any visitors or external stakeholders, management of the office inbox
• Ensuring all office supplies and food/drink are stocked weekly
• Organizing bi-weekly socials
Office & Finance Manager, ZAK Media
London, Oct 21 – March 22 (Contract)
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Managing all memberships and leading the day to day relationship with the property manager
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Management of all meeting room requests for staff and clients
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Arranging company socials and new ideas to enhance a fun company culture
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Organize logistics for the transportation of clients or materials to and from shoots
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Supporting creatives and freelancers with timesheet administration in Traffic software
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First point of contact for any IT related issues and any required materials or supplies
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Effectively creating a positive & fun workplace by celebrating birthdays, new joiners, leavers and Anniversaries
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Assuring new starters have the required memberships, resources and are correctly inducted
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Reconciliations of all ongoing projects for ZAK, High Stakes Films and Selfhood
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Providing full financial support to the Financial Director by managing all purchase ledger & management
accounts using SAGE
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Daily bank and PayPal reconciliations, debt management and credit control
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Processing company credit card and staff expenses
Property Management Officer – JSM Corporation Ltd
Toronto, Canada, July 18 – October 21
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Reconciliations of all 40 commercial tenant’s rent, common area maintenance charges & taxes
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Collaborating with the Leasing administrator to process renewals
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Maintaining the company CRM including data entry, updating and retrieval of data
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First point of contact for all tenants and vendors, dealing with inquiries and responding with general
information or delegating accordingly
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Solely responsible for managing all transactions related to JSM subsidiary company Zuricha Capital Ltd using
Quickbooks
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Account payables & receivables processed within a 2 day turnaround
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Ensuring all contracts for the office premises were tracked and up to date
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Compiling bookkeeping reports as requested and reporting directly to the vice president
Property Management Assistant - Manulife Real Estate
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Toronto, Canada, Aug 17 - July 18
Bookkeeping - cheque preparation and printing. Responsible for paying and allocating payments for all
invoices relating to Manulife Centre operating expenses
Preparing statements of accounts and other required documentation for tenants of the Manulife Centre
Office Management - Assuring all catering & office supplies are managed on behalf of staff
Maintained great relationships with tenants by being the first point of contact for any issues, with quick
resolution turnaround
EDUCATION
The Castle School, UK 2003 – 2008: 10 A – C GCSE’s
