Tia Duncan

Tia Duncan Administration Charlotte, NC 28216- Committed and motivated office assistant with 8+ years of experience; continuously looking for new ways to lend support or make improvements to benefit the company. Flawless execution of data entry skills and preparing facility reports while maintaining the utmost confidentiality. Exceptional customer service and decision-making skills. Strong work ethic and values, professional demeanor, and great initiative. Proficient at quickly learning new procedures and taking ownership of diverse projects. I possess a solid working knowledge of MS Word, Outlook, Excel, and database management. Able to communicate effectively in a professional business manner. Strong written and verbal communication skills. Ability to meet deadlines and work under pressure. Handling customer concerns has given me the time management skills to multitask and work under pressure, driven to meet deadlines while maintaining accuracy. Enthusiastic, hard-working, and eager to learn. Reliable and trustworthy, as well as a high achiever and team player. I am looking to leverage my knowledge and experience as an asset to your company. #readytowork Authorized to work in the US for any employer Work Experience Front Desk Clerk/Leasing Agent Independence Place of Charlotte - Charlotte, NC October 2017 to Present Greet and establish rapport with customers/residents. Accountable for monthly occupancy tax as well as food and sales tax. Responsible for leasing, answering incoming calls and forwarding them to the appropriate department. Executing clerical tasks, including invoicing private business accounts, accurate filing, compiling, scanning of rental payments, and maintaining inventory records. Uphold the collective's professional appearance by restocking merchandise on the sales floor and participating in basic store clean-up. Sustain the cleanliness of the front desk and store. Unpack, sort, and count inventory as directed, including items requiring special handling or refrigeration. Monitor security channels and report any suspicious activity to the proper security personnel—record maintenance requests to ensure that customers/residents receive the best care promptly. Until September 2020 due to new management I was responsible for processing payroll for 20-25 employees on a bi-weekly basis. Job Skills: • • • • • Self-Motivated Greeting and engaging skills Enthusiasm and presence Awareness and attention to detail Sales/Cashier Experience (2+years) • • • • • • • • Good customer relations skills Knowledge of computer system: Buildium / Clover / Appfolio Cash handling and maintaining records Occupancy & Food Sales Tax (2+years) Sign off on and generating weekly and monthly leasing agreements & parking addendums (2+years) Payroll (2+years) Invoicing (2+years) Generating Lease Ledgers (entering in payments, new move in's & move outs) Receptionist/Data Entry- Temporary Employee Link Staffing - Charlotte, NC October 2016 to August 2017 Provided temporary employment for Quality Products, LLC (10 months); duties included: •Provided all aspects of secretarial/receptionist support for the departmental operations, including but not limited to answering phone calls, preparing memos, and entering in purchase/change orders •Greeted vendors, customers, students, and other visitors in a friendly, approachable, and professional manner and ensures that they are escorted to the appropriate areas •Checked database Web4BIS daily for new and changed orders and enter data into Epicor system •Responsible for departmental mail delivery and distribution •Managed the departmental switchboard •Maintained the central filing system for the department files both electronic and hardcopy •Managed the database accurately and kept it up-to-date •Maintained neat, clean, professional appearance as directed by company policy •Assumed additional responsibilities and performs special projects as needed by Staff •Treated all others with respect; understands the impact of culture/background on the behavior of others. •Provided customer service and handle customer inquiries. Debt Collector/Office Assistant Allstate Portfolio Acquisitions, LLC - Charlotte, NC September 2015 to September 2016 •Reached out to customers to collect payment for overdue bills, and loans while acting as the liaison between creditors and customers and managing overdue accounts •Located customers using credit bureau information, background checks, loan documents, and other paperwork/databases and with this information attained repayment •Trained new collectors during a period of company expansion to ensure attention to detail and adherence to company policy •Grossing over $69k for the year 09/2015 - 09/2016 •Maintained utmost discretion when dealing with sensitive topics •Provided customer service and handle customer queries •Kept detailed and accurate records and ensured compliance to corporate’s rules and regulations •Obtained proficiency in database software: Collections MAX and TLOxp Temporary Employee R&R plumbing/Palmetto Environmental Solutions/Strickland Waterproofing/Harkey Tile & Stone Charlotte, NC April 2014 to June 2015 •Provided sales and clerical services for temporary employment lasting between 1 week to 8 months •R & R Plumbing - Indian Trail (2 weeks) Scheduling of turn-key projects Accounts Payable via QuickBooks (Beginner) Liaison between crew members and company projects •Palmetto Environmental Solutions - Charlotte (8 months) Direct contact with vendors and residential project managers. Acquired a vast knowledge of the mold remediation process. Electronically logged employees' hours worked for payroll purposes •Strickland Waterproofing - Charlotte (1 week) AP/AR (Beginner) Advanced data entry experience •Harkey Tile & Stone - Charlotte (5 months) - Scheduled templates and tracked the monthly billing & "closing out" in system - Ordered and received purchase orders using the software Moraware Peachtree. - Catalogued inventory on a regular basis. - Managed internal and external correspondence and emails. Office Coordinator Thistle Enterprises LLC - Labor only whole house renovation construction company - Charlotte, NC July 2013 to September 2014 •Specialized in subcontracting for residential and commercial housing •Pulled permits for onsite visits to generate bids and project budgets •Deposited company funds and hired crew members for quick turnaround assignments •Lead and manage a team of professionals, including selection/hiring, objective setting and performance management. •Corresponded with clients, vendors, inspectors and project managers daily through email and inbound and outbound telephone contact •Examined extreme organization and proficiency in electronic filing for several ongoing jobs filing for several ongoing jobs. •Kept detailed and accurate records •Maintained confidential records and files, created documents and excel spreadsheets •Every week responsible for calculating hours for crew members and providing owner with the numbers to make payroll. System used: QuickBooks. •Generated monthly invoices using Excel. •Prepared all administrative correspondence. •Gained experience as an office manager in residential construction. Sales Consultant Eliot Management Group - Charlotte, NC February 2013 to July 2013 •Provided critical elements of credit card processing. •Helped with providing direct local customer care, great rates, and big savings for dynamic credit card processing. •Maintained the security and dependability that merchants demanded for their electronic payment processing needs. •Provided customer service and handle customer queries Host(ess) TGIFriday's, Inc - Charlotte, NC January 2012 to June 2012 •Coordinated the dining room activities; Received and recorded patron dining reservations; •Directed patrons to coat rooms and waiting areas. •Responsible for sampling new/old menu items. •Resolved patron complaints. •Maintained contact with the serving staff, management and customers to ensure that dining details were handled properly and customer concerns were addressed. Survey Interviewer/Research Assistant UNCC Urban Institute - Charlotte, NC May 2008 to August 2008 •Conducted public opinion surveys across the region via computer assisted telephone interview system (CATI). •Was awarded Top 3 Surveyors of The Month for 2 months in a row. Office Assistant/Student Worker Building Educational Strengths and Talents - Charlotte, NC January 2005 to November 2007 •Served an ethnically diverse population, catering to students with restricted family incomes, potential "first-generation" college students, and students with disabilities. •Helped students reach for excellence by maintaining focus and achieving the distinction of becoming the first member of their family to graduate from college. •Experienced counselors' assisting in course selections based on the individual's needs; ensuring that they met the requirements of the College of General Education. Education Bachelor of Science in Political Science University of North Carolina at Charlotte - Charlotte, NC December 2008 Skills • Front Desk • Guest Service • Reception • Customer Service • Front Office • Occupancy Tax (2 years) • Prepared Food & Beverage Tax (2 years) • Performance Management • Developmental Disabilities Experience • Human Resources • Phone Etiquette • Office Management • Administrative Experience • Conflict Management • Accounts Receivable • Payroll (2 years) • Microsoft Excel • Microsoft Word • Microsoft Office • Typing • Supervising Experience • Property Management • Assistant Manager Experience Certifications and Licenses CPR/AED August 2019 to August 2021 Assessments Written Communication — Proficient May 2020 Best practices for writing, including grammar, style, clarity, and brevity. Full results: Proficient Administrative Support — Proficient May 2020 Using basic scheduling and organizational skills in an office setting. Full results: Proficient Working with MS Word Documents — Expert May 2020 Knowledge of various Microsoft Word features, functions, and techniques. Full results: Expert Customer Focus & Orientation — Expert May 2020 Responding to customer situations with sensitivity Full results: Expert Creating Presentations with Microsoft PowerPoint — Proficient May 2020 Knowledge of Microsoft PowerPoint tools and features. Full results: Proficient Verbal Communication — Expert May 2020 Speaking clearly, correctly, and concisely Full results: Expert Sales: Influence & Negotiation — Proficient May 2020 Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals. Full results: Proficient Following Directions — Highly Proficient May 2020 Following multi-step instructions. Full results: Highly Proficient Logic & Critical Thinking — Proficient May 2020 Using logic to solve problems. Full results: Proficient Sales: Influence & Negotiation — Proficient May 2020 Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals. Full results: Proficient Teamwork: Interpersonal Skills — Expert May 2020 Resolving disputes, solving team problems, and understanding nonverbal cues. Full results: Expert Customer Service — Highly Proficient August 2020 Identifying and resolving common customer issues Full results: Highly Proficient Administrative Assistant/Receptionist — Proficient November 2020 Using basic scheduling and organizational skills in an office setting Full results: Proficient Spreadsheets with Microsoft Excel — Proficient November 2020 Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient Data Entry: Accuracy — Highly Proficient November 2020 Entering data quickly and accurately Full results: Highly Proficient Attention to Detail — Highly Proficient September 2020 Identifying differences in materials, following instructions, and detecting details among distracting information Full results: Highly Proficient Following Directions — Highly Proficient September 2020 Following multi-step instructions Full results: Highly Proficient Customer Focus & Orientation — Expert May 2020 Responding to customer situations with sensitivity Full results: Expert Administrative Support Professional Fit — Highly Proficient November 2020 Measures the traits that are important for successful administrative support professionals Full results: Highly Proficient Scheduling — Proficient November 2020 Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient Management & Leadership Skills: Impact & Influence — Proficient August 2020 Choosing the most effective strategy to inspire and influence others to meet business objectives. Full results: Proficient Call Center Customer Service — Highly Proficient August 2020 Applying customer service skills in a call center setting. Full results: Highly Proficient Emotional Competence — Proficient August 2020 Managing one's own emotions and understanding those of others Full results: Proficient Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. Additional Information Management Skills • • • • • • • • • • • • • • • • Creating and keeping deadlines Delegation Goal setting and meeting goals Decision making Managing appointments Team management Project management Making schedules Coordinating events Problem solving Productivity Teamwork Team leadership Multitasking Strategic thinking Implementing strategy Technical skills • Expert in Computer Programs Microsoft Excel, MS Office, PowerPoint, BrightAuthor, Buildium, Clover and Homebase. Some experience in QuickBooks. • Phone etiquette; Communication/Customer Service Skills • Personal and Professional Training and Development • Template Scheduling • Highly proficient in data entry systems: Moraware Peachtree (purchased orders and receiving orders), Collection MAX Professional, TLOxp, Web4BIS *Siemens, and Epicor • Ordering/receiving purchase orders • Cataloguing & electronically filing inventory Organizational Skills • • • • • • • • • • • • Taking notes Documentation Identifying problems Conflict resolution Multitasking Developing strategies Developmental planning Public speaking Reviewing, reporting, and research Attention to detail Listening skills Communication • Creative thinking • Working with data Physical skills • • • • • • • • • • Filing & copying Record keeping Office solutions Office management Stock inventory Multitasking Responsibility for office materials and equipment Office maintenance Coordinating and executing events Data Entry