THULANI MOKO-| - | Remote, South Africa
Virtual Assistant | Customer Support Specialist | Remote Operations
PROFESSIONAL SUMMARY
Versatile and detail-oriented Virtual Assistant and Customer Support Specialist with 3+ years of
experience delivering high-quality support to founders, remote teams, and startups. Skilled in email
and chat-based customer service, scheduling, document management, and CRM updates. Known for
problem-solving, clear communication, and maintaining high satisfaction across asynchronous and
real-time support channels. Comfortable with remote work tools, tech platforms, and multitasking in
fast-paced environments.
PROFESSIONAL EXPERIENCE
Virtual Assistant & Customer Support Specialist
Thinktant – Remote | Jan 2021 – June 2024
• Provided inbox and calendar management across multiple time zones for business owners and
consultants.
• Handled real-time and asynchronous support queries via email, live chat (Intercom, Crisp),
and WhatsApp Business.
• Created social media content calendars and scheduled posts on LinkedIn and Reddit,
boosting engagement by 45%.
• Drafted proposals, edited business documents, and maintained digital filing systems using
Google Drive, OneDrive, SharePoint and Docs.
• Researched tools, competitors, and pricing to support clients' decision-making for online
services and software.
Virtual Assistant – Admin & Support Services
Freelance | Remote | Sep 2019 – Dec 2020
• Provided virtual support to solo entrepreneurs and coaches, including travel bookings and
calendar oversight.
• Answered client queries via WhatsApp Business, Facebook Pages, and Gmail.
• Managed digital files, shared folders, and editable documents across Google Drive.
• Set up CRM trackers in Google Sheets and automated invoice follow-ups.
• Created and posted simple marketing updates on social media platforms.
IT & HR Support Intern
Scatec Solar – South Africa | Jun 2018 – Jun 2019
• Handled first-line IT and HR support queries via internal systems and email.
• Supported new hire onboarding through digital form processing and scheduling.
• Assisted with hybrid team communications and hosted internal webinars on Zoom.
• Organized HR documentation and maintained employee records securely on the cloud.
TECHNICAL SKILLS
• Customer Support: Intercom, Crisp, WhatsApp Business, Slack, Emails
• Project Tools: Trello, Slack, Zoom, Google Meet
• Documentation & Admin: Google Workspace, Microsoft Office, DocuSign
• CRM: HubSpot, Gohighlevel
EDUCATION
Bachelor of Business Administration (In Progress fully online)
Monarch Business School, Switzerland – Expected Completion: 2027
National Senior Certificate (Matric)
Ethembeni Secondary School, South Africa – 2012
CERTIFICATIONS
• Remote Work & Virtual Collaboration – Certiport
REFERENCES
• Available upon request.
