Thu Naing

Thu Myat Naing Date of birth: 06/02/1998 Nationality: Burmese (Myanmar) Gender: Male (- (Home) Email address:- Phone number: Address: No.14 First Floor 161 Street Tamwe, Yangon, 11211, Yangon, Myanmar/Burma (Home) ABOUT ME • Highly motivated and customer-focused professional with 4 years of experience in sales and customer service. • Demonstrates a strong ability to deliver exceptional service in fast-paced environments, and consistently exceed customer expectations. • Detail-oriented with communication and interpersonal skills, adept at multitasking and prioritizing tasks to ensure efficient operations. • Proficient in developing strong customer relationships, improving overall satisfaction, and driving sales growth. • Seeking a remote Sales and Customer Service position to apply my experience and support the growth of a dynamic organization. WORK EXPERIENCE 07/2019 – 12/2021 Yangon, Myanmar/Burma SALES AND CUSTOMER SERVICE MORNING STORE • Promoted and sold traditional Myanmar products, including paintings, sculptures, and Pathein Parasols, by effectively conveying their cultural significance to customers. • Provided expert knowledge and guidance on traditional Myanmar health-promoting medicines, enhancing customer awareness and satisfaction. • Maintained accurate client data and generated reports for product distribution, contributing to a 98% customer satisfaction rate. 01/2022 – 04/2024 Yangon, Myanmar/Burma ONLINE-SALES & CUSTOMER SERVICE: UNPARALLELED PARENTAL LOVE • Managed online sales of Vanda seeds and local ethnic foods through social media platforms, particularly Facebook, achieving significant engagement and sales growth. • Developed strong customer relationships by delivering clear, detailed product descriptions, highlighting origin, benefits, and usage instructions. • Provided prompt, courteous responses to customer inquiries, addressing concerns and enhancing the overall customer experience. • Streamlined the online order process, ensuring accurate fulfillment and timely delivery, contributing to customer satisfaction and repeat business. EDUCATION AND TRAINING 06/2016 – 07/2019 United Kingdom BENG (HONS) CIVIL AND CONSTRUCTION ENGINEERING University of Wolverhampton (UK) 06/2014 – 05/2016 United Kingdom PEARSON BTEC LEVEL 5 HND DIPLOMA IN CONSTRUCTION AND BUILT ENVIRONMENT (CIVIL ENGINEERING) (QCF) Pearson LANGUAGE SKILLS Mother tongue(s): BURMESE Other language(s): UNDERSTANDING Listening Reading B2 B2 ENGLISH SPEAKING WRITING Spoken production Spoken interaction B2 B2 B2 Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user SKILLS Skills • Customer Service Excellence: Demonstrated customer service expert with a passion for delivering exceptional support and building lasting relationships. • Sales Management: Experienced online sales and customer services specializing in driving revenue and optimizing customer acquisition. • Effective Communication: Skilled communicator adept at building rapport and fostering collaboration with diverse teams. • Data Management: Ability to maintain accurate records and generate insightful reports. • Time Management: Highly organized and efficient, capable of prioritizing tasks and meeting deadlines effectively in a remote work environment. • Proficient in Microsoft Office Suite: Skilled in utilizing Microsoft Word, and PowerPoint to enhance productivity and streamline workflows. CERTIFICATE 13/05/2020 – 15/05/2020 eLearning College • Business Management • Construction Management