Thozama Mayezana

Thozama Kate Mayezana Email:-Address:14 Saayman Road, Roodeport Phone:- Objective Qualified hospitality executive; been in sales for the past two & half years and in the industry longer. Provide thorough and skillful support to operations team and whole hotel structure through bringing in Corporate, Government, PCO, Travel Agent business from networking events and client visits.  Experience Sales Executive ExtraOrdinary Marketing Concepts JohannesburgJanuary-2018 – Currently Organising sales visits Demonstrating and presenting products Establishing new business Maintaining accurate records Attending trade exhibitions, conferences and meetings Reviewing sales performance Negotiating contracts and packages Aiming to achieve monthly or annual targets Follow up on existing business quotes  Maintain data base of all clients Produce a weekly report of all movement  Sales Administrator Misty Hills Country Hotel, Conference Centre & Spa Muldersdrift, JohannesburgApril-2016 - December-2017 Make lists of potential clients and conduct surveys to identify customers actively seeking a hotel Contact customers via calls or arranged meetings to discover their needs and requirements Prepare and present sales proposal to potential clients, highlighting the best features and qualities of the hotel Provide customers with a list of available services and their accompanying prices and offer discounts when necessary Assist clients in selecting the most appropriate service that best meet their specifications and needs Oversee the booking and reservation of space in a hotel to ensure availability and proper arrangement Collaborate with other hotel staff to ensure clients have a good time Monitor the customer service quality of the hotel to ensure customers are tended to appropriately Conduct price negotiations with customers on behalf of the hotel management to reach a favorable bargain for both parties Process and facilitate requests for customized services such as room redecoration, equipment, and switch Coordinate and organize the details of an event such as catering, lodging, seating, and security Resolve and quell misunderstandings within a hotel premises Maintain contact with clients to obtain feedback and to discuss opportunities for future business deals Set annual budgets and implement strategies effective for achieving set targets Business Development Manager Terrapin South Africa JohannesburgAugust-2015 - March-2016   Meeting with potential and existing clients to increase opportunities to increase market share and revenue within the Transport and Logistics  Developing proposals, quotations and tenders for enquiries and negotiating terms to secure sales opportunities to meet targets  Working with the event management team to identify new opportunities to deliver innovative event management services for the Transport Team (Africa Rail Annual Event) Participate in marketing activities to increase brand awareness and gain new clients  Attend trade and public events for networking and to secure new business opportunities to create a pipeline of sales opportunities Screening potential business deals by analyzing market strategies, deal requirements, potential, and financials; evaluating options; resolving internal priorities.  Develops negotiating strategies and positions by studying integration of new venture with company strategies and operations; examining risks and potentials; estimating partners' needs and goals.  Closes new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations. Ultimately selling Exhibition space  Sales & Banqueting Coordinator / Receptionist & Executive Hostess Tsogo Sun Hotels JohannesburgJune-2012 - July-2015 Answer telephone and respond to caller inquiries in a pleasant manner. Answer client / bookers questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants etc.) Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests. Responsible for coordinating internally with the sales & marketing team. Generating reports, preparing proposals, collections details, coordinating with clients & suppliers. Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, banquet event orders, CVGR Letter). Gather materials and assemble information packages (e.g. brochures, promotional materials, sales demo kit, welcome kit, souvenir etc.). Interaction with client in regards to leads, hotel needs and client travel. Meets with clients in the absence of the Director of Sales or Sales Managers to effectively and professionally convey details of the sale to the client. Perform hotel site tours with potential clients. Monitor, screen, respond to and distribute incoming communications. Design, upload, extract and maintain customer databases. Create and manage Company and Travel Agent profiles on the property management system. Should know the process of merging profiles. Education Bcom in Hospitality Management Stenden South Africa Eastern Cape, South Africa2011 First Year: NQF Level 5 Food and Beverage 67% Rooms Division and Facilities 75% Guest Experience 77% Resources 70% Second Year: NQF Level 6 Controlling and Evaluating 81% Planning 83% Performing Daily Operations 82% International Business Communication 70% Third Year: NQF Level 7 Strategic Hospitality Management 69% Subjects Passed: Strategy Planning Strategy Choice Hospitality Operations Management 72% Subjects Passed: Hospitality Operations Management Industrial Placement: Sufficient Skills Communication Creating Good Rapport Networking Client Management Negotiation Dealing with Objections Active Listening Time Management Product Knowledge Closing Techniques  Languages English Advanced Afrikaans Elemantary Xhosa Advanced Certifications & Courses Bcom in Hospitality Management References: Sales Manager: Misty Hills Hotel Samantha Nxumalo - Revenue Manager: Misty Hills Hotel Samantha Nyathi - Account Executive: Terrapinn South Africa Kamogelo Modingwana - /- Guest Relations Manager – Misty Hills Hotel Nicole Thembe Young- /-