Thor Michael

THOR MICHAELCOTE- - PROFILE I am a highly passionate individual who thrives upon seeking new challenges through my career. In my years of working in the business processing industry assisting and taking care international clients, it push me to go further in discovering more things in it. Of course, I am motivated to join a group of seasoned and experienced professionals respectively. CAREER EXPERIENCE VIRTUAL ASSISTANT TEAM International- Australia Executive Virtual Assistant (September 2022-Current) Driving efficiency and excellence by managing schedules, coordinating meetings, handling high-level communications, and streamlining administrative tasks, project management, and data organization. Additionally, specializing in cybersecurity and WordPress maintenance using Modular DS to enhance digital security and optimize web operations, while fostering client relationships and ensuring operations focus on strategic priorities. SITEL GROUP (Formerly SYKES Asia) Philippines Safety & Implementations Officer (April 2021 to August 2, 2022)- responsible for planning, implementing and overseeing 500 account employee’s safety at work especially in against Covid 19. The main duty is to ensure that the account is in compliance and adheres to Philippine Occupational Health and Safety (OHS) guidelines. Doing crossover compliance that monitors standard operating procedures using the compliance management program to ensure that the account team complies with all regulations and ethical standards. Subject Matter Expert (Jan.2021 to April 2021)- to ensure the facts and details are correct so that agent’s goal deliverable(s) will meet the needs of the account’s policies, standards, and best practices. Sending end of day report to upper management with admin task. CONCENTRIX (Formerly CVG) Philippines Communications Adviser (July 2018 - September 2019) Advising clients all over U.S.A. providing information regarding billing inquiry and giving advice to the customers on how to lower their bill and offering clients to add new service to save more money. To Be Continued in page 2... THORMICHAELCOTE (Page 2) CAREER EXPERIENCE IBEX GLOBAL Philippines Email Specialist (January 2018 - July 2018) Email specialist for a fitness tracker. Providing step by step troubleshooting until replacement is needed. Handles 10-15 emails per day or 2-3 emails per hour. HINDUJA GLOBAL SOLUTIONS Philippines Medical Insurance Consultant (November 2013 - May 2016) Insurance consultation to medical providers. Benefits and eligibility information is given to the providers for their patient’s immediate medical needs. Highly trained and certified in account security for HIPAA. Knowledgeable in admin task and submitting reports. SEMINAR COURSES TAKEN Management Consulting Presentation Essential, Management in MS Excel, Introduction to Cyber Security, Cyber Security Threat Intelligence, UNICEF Managing Conflict in Workplace, Business Analysis Fundamentals. Currently Taking: JNCIA-Junos (Juniper Networks Certified Associate - Junos) CONTINUOUSLY ENHANCING SKILLS AND EXPERTISE IN PROFESSIONAL, SOFTWARE, HARDWARE, AND DIGITAL AREAS REFERRENCE CONTACT Almina Soriano (Nova Scotia) - Toni Rose C. Casiño (Alberta) - Ryan Signo (Nova Scotia) -