Thompson Otoabasi Bassey

THOMPSON, OTOABASI BASSEY 157a Isale Eko Avenue. Dolphin Estate, Ikoyi, Lagos Mobile: - | Email:-PROFILE Skilled and motivated HR professional with hands-on experience in recruitment and candidate selection in the technology sector, I am committed to delivering optimal outcomes through excellence-oriented performance. I am versatile, adaptable, and possess a strong ability to work with extremely confidential and sensitive information. EXPERIENCE BetaStore (BSSM Nigeria Limited), Ikeja, Lagos HR Officer. (Sept 2022 - till date) ● Executed HR services in the areas of recruitment, selection, and retention, as well as continuous talent sourcing ● Maintained and updated the HRIS software to ensure that all personnel information was properly and accurately captured, effectively managed, and maintained at all times ● Assisted in the development and implementation of a workable Performance Incentive Scheme ● Provided support to employees in interpreting HR policies and guidelines ● Assisted in employees' welfare administration, including benefits and leave ● Supported the administration of the employee's full employment life cycle from Onboarding to Exit ● Participated in the conduct of investigations for disciplinary matters, employee-related complaints/concerns ● Coordinated communication with candidates and scheduled interviews ● Prepared weekly/monthly reports as at when due ● Ensured compliance with local laws and regulations ● Planned and scheduled staff meetings and documented proceedings ● Maintained confidentiality in the handling of documents and systems ● Plan and schedule staff meetings and documents ● Maintain confidentiality in handling documents and systems Frotcom Nigeria, Ikoyi, Lagos Administrative and HR Assistant. (Sept 2021-Aug 2022) ● Answered phone calls and received visitors. ● Coordinated administrative tasks including scheduling appointments, managing calendars, and handling travel arrangements for executives and team members. ● Conducted research and compiled data for various projects and presentations, ensuring accuracy and timely completion. ● Assisted with the recruitment process by posting job vacancies, screening resumes, and scheduling interviews. ● Maintained employee records and confidential HR files, ensuring compliance with legal requirements and company policies. ● Provided support to HR functions, such as onboarding new hires, processing benefits and payroll, and conducting performance evaluations. ● Answered employee inquiries and provided assistance with HR-related issues, including policy and procedure questions and employee relations concerns. ● Prepared and distributed company-wide communications, including newsletters, memos, invoices, reports and announcements. ● Handled customer complaints, provided appropriate information and complete solutions within the time limits; following up to ensure resolution. ● ● ●  oordinated and facilitated company events, such as team-building activities and employee C recognition programs. Managed office supplies, equipment, and facilities, ensuring a safe and comfortable work environment. Participated in special projects and other duties as assigned by management. Oteey’s Store Sales and Customer Support. (May 2018 till date) ● Successfully managed an online store on Instagram and Facebook, selling t-shirts, jeans, underwear, shoes, handbags and other items for over four years. ● Created and curated high-quality content to showcase products. ● Developed and executed social media marketing campaigns to promote products. ● Responded to customer inquiries and resolved issues in a timely and professional manner. ● De-escalated situations involving dissatisfied customers, offering patient assistance and support ● Managed inventory, including ordering and restocking products, and worked with suppliers to ensure timely delivery and quality control. ● Analyzed sales data and adjusted pricing, promotions, and product offerings to increase sales and profitability. ● Collaborated with influencers and other businesses to increase brand awareness and reach new customers. ● Stayed up-to-date with the latest social media trends and algorithm changes to continuously improve the online store's performance. ● Proficient in using social media management tools to schedule posts, track metrics, and monitor engagement. Beulah International Schools, Ekom Iman, Akwa Ibom Executive Assistant to the Director. (Dec 2019 -Jul 2021) ● Provided administrative support to the managing director, scheduling appointments, managing calendars, and making travel arrangements. ● Coordinated and facilitated meetings and conferences, both on-site and off-site, which involved managing logistics, preparing agendas and materials, and ensuring smooth execution. ● Managed and maintained confidential information, including sensitive company and employee data, demonstrating trustworthiness and discretion. ● Assisted with special projects, such as preparing reports and presentations, conducting research, and managing budgets. ● Coordinated and managed office operations, including ordering supplies, managing vendor relationships, and ensuring a clean and organized workspace, demonstrating attention to detail and a proactive approach. ● Assisted with financial management, including processing expenses and invoices, reconciling accounts, and maintaining accurate records. ● Managed and prioritized multiple tasks and projects simultaneously. Private Home Tutoring Personal Tutor (Aug. 2014 -Sept. 2017) ● Designed personalized lesson plans and study schedules based on each student'sindividual learning style, strengths, and weaknesses. ● Conducted one-on-one or small group tutoring sessions, providing academic support and guidance in various subjects, including math, science, languages, and test preparation. ● Assisted students with homework assignments, essays, projects, and exam preparation, helping them develop critical thinking, problem-solving, and analytical skills. ● Monitored student progress, Monitored student progress, tracked their performance, and provided feedback to parents and guardians on a regular basis, addressing areas of improvement and recommending strategies for success. ● ● ● Utilized various teaching methods and techniques, such as visual aids, multimedia resources, and interactive activities, to engage students and enhance their learning experience. Fostered a positive and supportive learning environment, encouraging students to ask questions, explore new ideas, and develop self-confidence and motivation. Maintained accurate records of tutoring sessions, including attendance, grades, and progress reports, and communicated effectively with parents, teachers, and other stakeholders as needed. EDUCATION ● Chartered Institute of Personnel Management of Nigeria Associate, 2023 (in view) University of Uyo, Uyo B.Sc in Philosophy, 2020 SKILLS Recruitment and Talent Acquisition Employee Relations Compliance and Legal Knowledge Strategic Planning Performance Management Communication Organizational Skills Training and Development Change Management Discretion Attention to detail Organization and Scheduling Social media management Wordpress development Microsoft Word, Excel, PowerPoint & Google Suite Slack, Trello, Hubspot Workpay