Thomas Jay Alvaro

THOMAS JAY ALVARO Brgy. Maslog, Danao City Cebu City, Philippines 6000 -- ED U C ATI ON Labangal National High School Brgy. Labangal, General Santos City Stratford International School Bachelor of Science Business Administration Major in Marketing Brgy. Lagao, General Santos City Northeastern Cebu Colleges Bachelor of Science Business Administration Major in HRDM P.G. Almendras St., Danao City, Cebu March 2015 W O RK E XP E RI EN C E Philippine Long Distance Telephone Company Client Care Associate           Achieved sales goals for all services covering PLDT (fixed) and SMART (wireless), may it be post-paid or pre-paid. Built good customer relationship; developed, grown and managed clients in the assigned area to achieve volume and revenue targets. Identified new markets within and outside sales area assigned. Assisted in the re-contracting and loyalty programs for PLDT SME (wired/wireless) subscribers on a weekly, monthly, quarterly and annual basis. Conducted curative callouts on Non-paying accounts under treatment. Handled billing disputes /complaints and endorsed the concerns to appropriate departments. Assisted in reviewing the existing processes/systems and helped in developing system enhancement programs that cover bill delivery, payment notification and reminders. Ensured that reconnection and restoration of services are within the Service Level Agreement (SLA). Evaluated any occurrences of treatment service orders/auto activation fallout which affects customer experience and could lead to churning/eventual disconnection. Performed other tasks/assignments that may be assigned from time to time. Odusee Philippines, Inc. Human Resource Assistant, On-the-job trainee    Mabolo, Cebu City Feb 2016 – present Participating in recruitment efforts ( Sourcing, Sorting resumes, Phone interview) Posting job advertisement and organizing resumes and job applications. Ensuring work background and reference checks are completed. Cebu Business Park, Cebu City Nov 2014 – March 2015     Assist in the development and updating of the website by registering the walk in applicants to company website. Conducted Screening over the phone to the qualified resumes for an interview invitation. Processing incoming emails; creating and distributing documents. Responding to enquiries, arranging interviews and supporting successful staff introduction. SKI LL S      Speak fluent English, Tagalog and Cebuano Selling Competent in MS applications o Word o Excel o PowerPoint o Outlook Organized, accurate, thorough, and able to monitor work for quality Excellent organizational and administrative skills. CH A RA C TE R RE FE RE N C ES Maricel Adino Team Leader, SME VisMin Client Care Assistance Philippine Long Distance Telephone Company (PLDT) Pope John Paul II Avenue, Mabolo, Cebu City Contact info: - Rose Marie Ygoña Client Care Associate, SME VisMin Client Care Assistance Philippine Long Distance Telephone Company (PLDT) Pope John Paul II Avenue, Mabolo, Cebu City Contact info: - Rodah Mae Fernandez Hr Supervisor Skygo Marketing Corporation Quano Ave., Subangdaku, Mandaue City, Cebu Charmaine Espina Operations Assistant SM Department Store Shoemart Inc. ( Formerly LTBG Mngt. Corp.) Bryg. Mabolo, North Reclamation, Cebu City Contact info: -