4212 McLaughlin Ave.
Unit A
Los Angeles, California 90066
Cell:--https://www.linkedin.com/in/tom-hamilton-54a5a22/
Thomas R. Hamilton
CAREER GOAL
A certified Digital Technology project management professional, with a proven track record for delivering solutions on time, on budget and with desired scope, seeks a fully remote staffing opportunity as a Project Manager/Project Coordinator that leverages my skills and expertise with development frameworks including Agile, Waterfall and hybrid methodologies. My IT and business acumen has been assembled from complex project experiences with diverse top-tier organizations including the Walt Disney Company, United Airlines, N.O.R.C. at the University of Chicago and Accenture/Andersen.
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PROFESSIONAL SUMMARY
• 20+ years of direct experience managing and delivering complex, cross-functional projects and initiatives in the role of a Project Manager.
• Worked closely with Corporate Finance and developed and managed project budgets > $5.5M.
• Possess exceptional coaching and facilitation skills to manage a project roster of as many as 50 on-shore, off-shore, on-site and remote team resources representative of multiple disciplines.
• Comfortable with evangelizing agile methodologies to those who are familiar or novice to an agile solution delivery framework; adept at scrum ceremonies and rituals including backlog grooming.
• Thrive within collaborative cultures where face-to-face interactions are a matter of principle.
• A self-development ethos, coupled with my desire to keep abreast of industry trends and technologies, makes me a strong candidate for enabling a continuous delivery pipeline.
• Prior positions and roles that I’ve held within Cyber Security, Architecture and Robotic Process Automation makes me a stand-out candidate that can serve as a SME for these concepts during the design and build phases of a project.
• While I’m based in Los Angeles, I’m receptive to working in time zones in other parts of the country, this is not an issue.
• Excited to bring fresh perspectives and a strong Midwestern work ethic to my next opportunity.
TECHNICAL APTITUDE
Verticals/Disciplines Worked: e-Commerce, Media & Entertainment, Communications, Hospitality, Resorts, Hotels, Theme Parks, Airline, Transportation, Human Resources, Payroll, Finance, Legal, Cyber and Information Security, Data Security
SDLC/Other: Agile (Scrum), Waterfall, Hybrid, SAFe 5.0/scaled agile, Lean, Kanban Board, ITIL, Native Cloud Computing, PaaS, SaaS, and Robotic Process Automation (RPA) building methods, strong familiarity with cyber security frameworks including NIST, ISO, and ATT&CK
Tools/Proficiencies: Jira, ServiceNow, Confluence, Smartsheet, MS Project Server, MS Office Suite, MS Teams, ZOOM, Native Cloud Computing, UiPath Automation Hub, Orchestrator and Studio, Cyber Auditing, SIEM/Splunk, Corporate Security Scorecard, PCI, Penetration Testing, 3rd Party Assessments, Risk Exception, Restricted Protocols, and Password & Access Management
RELEVANT EXPERIENCE
Walt Disney Company
(contract assignment)
07/21 – 05/23
Project Manager
Was assigned to work within Disney’s Corporate Information Security Office which is tasked with ensuring that all Corporate business units adhere to documented Information Security Policies and Standards. This is accomplished by conducting detailed analysis against discovered “control violations” and related issues and working with product owners, project teams and leadership to implement corrective actions.
• Assess, diagnose, communicate and ensure the remediation of “vulnerabilities” that are discovered within application code, BYOD and company issued devices, servers, laptops, appliance, and hand-held cellular technologies and across the network itself.
• Work as a PM to implement new software or conduct large scale analysis efforts.
• Ensure that malware and enterprise monitoring software is present and active.
• Responsible for assembling a weekly Executive-level reporting deck for leadership conveying the status of all cyber projects and remediation initiatives across a team of 15 resources.
• Develop burn-down charts to illustrate progress against goals and objectives.
Palo Alto Networks
(contract assignment)
Robotic Process Automation Project Manager
09/20 – 07/21
Palo Alto Networks is renowned for their core platform that includes advanced firewalls and cloud-based offerings that extend firewalls to cover other aspects of security. They have recently realized the benefits of increased productivity and cost savings associated with a robust Robotic Process Automation (RPA) program.
• Developed standardized project reporting and facilitated individual weekly status meetings across all business domains (HR, Legal, Purchasing, Finance, etc.) to discuss automations that were under development and the ongoing status of those automations that recently deployed.
• Facilitated quarterly intake meetings with business peers to prioritize next RPA processes to automate for the subsequent quarter.
• Reviewed RPA development methodologies to implement improvements and increase value. Was able to effectively implement increases in quality and decreases with development time.
• Implemented UiPath Automation Anywhere tool which provides domain experts with a custom view of their implemented, pending and future automations and cost savings/analytical data.
United Airlines, Chicago, IL
Multiple Roles
10/05 – 04/20
While performing Senior Project Manager duties within United Airlines:
• Working with older and new technologies including SaaS solutions, .NET, WebLogic and OpenShift.
• Demonstrated a comprehensive understanding of project management fundamentals including budgeting, forecasting, status reporting, scope definition, requirements gathering, workflow/process mapping, code reviews, and automation testing.
• Adept at deployment readiness tasks including documenting a comprehensive release and support plan and partnering with sponsors for change management and training planning.
• Effective with dynamic reporting relationships including direct, dual, individual contributor, contract hires and 3rd party.
• Resolute in holding strategic partners/vendors accountable for executing against priorities.
• Implemented custom and off-the-shelf applications into organization managed data centers.
• Well-practiced at integrating SaaS, cloud, and subscription solutions with internally managed applications including SSO and integrations with required data sets.
• Orchestrated hardware installations (e.g. upgrade of timeclocks) across multiple locations.
• Migrated data from legacy applications to replacement systems including data warehouses.
• Skillful at multi-tasking, prioritizing and efficient time management.
• Facilitated “wall walks” and large planning sessions to prioritize, valuate effort and problem-solve.
While performing Certified Scrum Master duties within United Airlines:
• Evangelized a culture guided by Lean-agile leadership principles.
• Supported the Product Owner and Development Team by organizing and facilitating ceremonies including the Daily Stand-up and Sprint Planning, Review and Retrospective sessions.
• Resolved impediments and roadblocks that hindered Development progress.
• Experienced with scaled agile frameworks, Release Trains and Scrum of Scrum meetings.
• Utilized Kanban to track the progression of tasks through the stages of work thru “done” status.
• Compiled financial budgets, staffing and progress reporting for stakeholders.
• Possess a thorough understanding of product planning and DevOps in an empirical environment.
• Cultivated team trust, support, and organizational excellence by serving as a coach and mentor.
While performing PMO Portfolio Delivery Manager duties within United Airlines:
• Enabled business agility for the Enterprise and Employee Systems (EES) portfolio by securing and managing an annual capital/operating budget of $19M.
• Garnered trust and domain knowledge within the Human Resources, Payroll, Finance, Revenue Accounting, Corporate Communications and Legal business functions.
• Responsible for the initiation of all projects within this portfolio including building the annual operating plan into the enterprise tracking tool, estimating scope and budget for each project and identifying staffing resource needs to get the projects to Design phase.
• Exercised portfolio governance and oversight to actualize a delivery stream of ~60 medium to large-scale projects and initiatives annually.
• Counseled project teams on United’s SDLC and served as an escalation point to assist in removing impediments and navigating organizational knowledge and resources.
• Balanced the supply and demand of 190 Digital Technology FTE and contract resources across the EES portfolio.
• Prepared portfolio budget reporting for executive leadership including variance justification, forecasting, headcount tracking and other health metrics.
• Adroit at contract negotiation, Statement of Work (SOW) review, Solution Integrator selection, RFI and RFP generation, recruiting and resource onboarding.
While performing Architecture Services Senior Analyst duties at United Airlines:
• Internal consultant to project team resources shepherding them through United’s Architectural Review governance process.
• Continuously monitored Tier-1 project roster to assess the impact of unplanned events and change requests on enterprise/cross-functional dependencies and integrations.
• Developed the content and facilitated “brown bag” learning sessions addressing architecture standards, network security, PCI/PII data security and other relevant topics.
While performing Special Projects & Initiatives within United Airlines:
• Refreshed United’s Integrated Delivery Framework (internal SDLC) including development of comprehensive documentation, templates, job aids and training roll-out.
• Key team member for United’s Robotic Process Automation (RPA) initiative which entailed:
Assessment, selection and onboarding of a strategic Delivery Partner.
Defining RPA architecture standards and security policies.
Selection of the RPA platform including supplier negotiation.
Developed the intake procedures for valuing and approving new automation requests.
Jointly developed the framework to enable a continuous development pipeline of RPA automations including Analysis, Development, QA, Deployment, and Maintenance.
Tracked the total cost of creating automations and reported and measured against ROI.
Worked on internal branding of RPA initiative and helped organize RPA “hackathon” events.
Walt Disney Parks and Resorts Online, Celebration, FL
10/04 – 10/05
Technical Producer / Project Manager
Walt Disney Parks and Resorts Online (WDPRO) is responsible for the development and execution of web strategy for all Disney theme parks, resorts and affiliated businesses.
• Implemented enhancement and maintenance requests to Disney branded websites as directed by the Product Owner.
• Guided and directed resources from multiple disciplines including information architecture, content strategy, copywriting, graphic design, media specialists, search engine optimization, technical developers, and quality assurance.
• Co-devised the creative direction and technical approach for overhaul of the Disney Vacation Club (DVC) Member and Prospect websites.
• Refreshed imagery on every page of the DVC Member site to align with a new branding strategy.
• Created a new “Member Perks” section that conveyed discounts and incentives exclusive to members across 30 content pages and included photo elements, pricing and terms and conditions.
• Designed and launched a comprehensive intranet knowledge sharing website utilized by Call Center “cast members” who were booking vacations for a new Disney line of business called “Adventures by Disney”.
• Launched a seasonal on-line e-commerce store that enabled registered participants to purchase exclusive Disney Marathon merchandise and pay for these with a credit card. The site processed secure credit card transactions, allowed for personalization of certain items and arranged for fulfillment/shipping.
• Drove the preparation of wireframes, storyboards and concept art and then had to present these artifacts to a governance panel designed to ensure the probity of Disney character usage.
SoftBrands Hospitality Solutions, Kennesaw, GA
05/02 – 10/03
Senior Business Analyst – “Destination Disney at Home”
“Destination Disney” was a $400 million-dollar Program designed to increase revenue at Disney theme parks and resorts by fostering an ongoing, cohesive relationship with their guests.
• Facilitated iterative user-interface design sessions to assist Disney business resources and product managers in conceptualizing and approving the application’s desired functionality.
• Gathered and documented functional requirements so that Architects and Developers could conceive the technical design for the various solution modules (e.g. back of the house included Guest Services, Front Office and Accounting while guest facing modules included Resort Selection/Offer, Room Type/View, Partner Air arrangements, Partner Rental Car arrangements and 3rd Party Trip Insurance).
• Mapped data elements between the application prototype and the logical and physical data models to ensure that all desired data elements were accounted for in system design.
• Assisted with the creation of Middleware/XML messaging schemas to ensure that SoftBrands applications could integrate properly with Disney legacy systems and new 3rd party systems.
• Authored and executed test scripts to validate application features and performance and to identify bugs and quality defects.
• Implemented a change request procedure to assist the business sponsors and developers in prioritizing and costing of code modifications prior to deployment to the user community.
CERTIFICATIONS
• Certified SCRUM Master (CSM)
• Certified SAFe 5.0 Agilist (SA)
• Certified Scrum Product Owner (CSPO)
• (CPM) Certified Project Manager (IAPM)
• (PPM) Professional in Project Management
EDUCATION
• Bachelor of Science: Business, Purdue University, West Lafayette, IN
