Thomas Fowler

Thomas Fowler Seeking a position to utilize my passion for problem solving. Salinas, CA- Seeking a position where I can utilize my 20 yrs of experience in customer service sales and office management. Willing to relocate: Anywhere Authorized to work in the US for any employer Work Experience Clerk Level 2 Goodwill Central Coast - Salinas, CA June 2018 to Present Managed donation services, including: scheduling donation pickups, documenting, and managing a database of donation accounts, preparing reports, assisting with management and maintenance of vehicles. ensuring transport of inter office mail. Personal Service Manager Discount School Supply August 2015 to May 2018 Provided customers with fast friendly efficient order processing, as well as in-depth product information. Processed returns and recalls with polished customer service technique. Managed several side projects including Amazon, and Walmart store fronts. Real time operations manager Language Line - Monterey, CA January 2014 to September 2014 Maintained various reports, managed employee scheduling based on analyzing staffing needs. Contacted agents to assist with call volume. Provided excellent customer service to clients requesting interpreters. Education High school diploma in I am absolutely passionate about learning. One of my most engrossing hobbies is gathering knowledge, learning new technologies and obtaining new skills. Many courses over the year have supplied me with in-depth knowledge of: Web Design : HTML , CSS , Javascript , NodeJS Business : Small Business Management , Sales strategies and techniques. Education : Basic Lesson planning , Interactivity and Engagement Hartnell College , Internet - Salinas, CA 1996 to Present Skills • • • • • • • • • • • • • • • • Customer Service Experience (10+ years) Microsoft office (10+ years) Sales (10+ years) Sales Management (5 years) CSS3 (10+ years) Javascript (10+ years) Web Design (10+ years) Sales Experience Warehouse Management System Data Entry Typing Git React Node.js User Interface (UI) HTML5 Assessments Logic & Critical Thinking — Highly Proficient June 2019 Using logic to solve problems. Full results: https://share.indeedassessments.com/share_to_profile/ efb-eafbe353dcafa4e1d2fceed53dc074545cb7 Data Entry Clerk — Proficient April 2020 Maintaining data integrity by detecting errors. Full results: https://share.indeedassessments.com/share_to_profile/ b10ccb9ed8a1194c96cc61e16b894f42eed53dc074545cb7 Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. Additional Information Well versed in HTML , CSS, javascript 80 words per minute typing speed. Proficiency in Microsoft Office with advanced skills in excel, word, and outlook. Seasoned, honed customer service experience. Passionate about learning new skills.