Thomas Fidelle Y. Almirante
Cebu City, Central Visayas, PH
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PROFILES
https://www.linkedin.com/in/thomasalmirante/
PROFESSIONAL SUMMARY
I am an organized and detail-oriented professional with a strong passion for supporting businesses in achieving
operational efficiency and growth. With experience in Customer Service handling voice, chat, and email, I am eager
to bring my time management, communication, and problem-solving skills to your company. I am highly motivated to
contribute to the company's dynamic team environment and scale operations while enhancing client satisfaction. My
goal is to have an impact on the company's success.
WORK EXPERIENCE
XTENDOPS PHILIPPINES
Aug 2022 - Dec 2023
Cebu City, Central Visayas, PH
SENIOR FRONTLINE SUPPORT
• Managed accounts-related concerns and inquiries.
• Responded to questions regarding billing issues.
• Maintained records with comments, feedback, and complaints.
• Delivered excellent customer service to ensure customer satisfaction.
TELEPERFORMANCE PHILIPPINES
Oct 2018 - Aug 2022
Cebu City, Central Visayas, PH
CUSTOMER SERVICE REPRESENTATIVE
• Accept inbound calls or chats to provide quality support for customer queries.
• Assist with account creation, technical issues, and customer billing details.
PEPSI COLA PRODUCTS PHILIPPINES INC.
BUSINESS DEVELOPMENT OFFICER
• Collaborated with distributors to develop sales and marketing strategies.
• Engaged in proactive communication with retailers and consumers.
• Conducted monthly sales assessments.
• Created new sales strategies and submitted reports promptly.
Jan 2014 - Apr 2014
Cebu City, Central Visayas, PH
SKILLS
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Communication Skills
Time Management
Organizational and Attention to detail
Adaptability
Confidentiality & Trustworthiness
Tools
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Google Suite
MS Office
Slack
MS Teams/Zoom
Google Meet
Skype
Canva
Basic Trello
Genesys
REFERENCES
Ghed Marie Omamalin
5startVA | Virtual Assistant |-| -
Sheina Golina
APA Financial Services | Client Relations |-| -
Rivka Paige Israel
Real Estate Executive Assistant |-| -
