Thomas Facio

Thomas B. Facio J. English teacher - Customer Support Specialist.-- Profile Over 5 years of customer support experience, willingness to learn, grow and apply the knowledge received. A responsible and focused mind to any task requested. Successfully traveling while working for two companies and looking for a third one. Experience November 2019 - Current time. Part time. Palfish. Remote - ​English teacher. October 2019 - Current time. Independent contractor. Babbletype. Remote - ​Translator. ● Translating documents from Spanish to English and vice versa. July 2018 - October 2019. Rumbo Mobile Canada. Remote - ​Social media manager. ● ● Creating content for social media platforms. Online customer service. June 2017 - January 2018 Smart BPO, Calle 50, San Francisco, Panamá​ - Quality assurance. ● ● Acting as a catalyst for change and improvement in performance and quality. Working with operating staff to establish procedures, standards, systems and procedures. October 2015 - February 2017 Sitel, Carrasquilla, Panamá​ - Collections agent. ● ● Creating payment plans for customers in late stage of collections. Taking credit card payments over the phone. Education 2019 ONTESOL CANADA​ - TESOL certificate- Universidad Latina - ​English Associate's degree. 2007 - 2013 Padre Segundo Familiar Cano High School​ - Science Bachelor.