- Reply rate:
- -
- Availability:
- Part-time (20 hrs/wk)
- Age:
- 30 years old
- Location:
- Montreal, Outside UK, Canada
- Experience:
- 6 years
Thomas B. Facio J.
English teacher - Customer Support Specialist.--
Profile
Over 5 years of customer support experience, willingness to learn, grow and apply the knowledge received.
A responsible and focused mind to any task requested. Successfully traveling while working for two
companies and looking for a third one.
Experience
November 2019 - Current time. Part time.
Palfish. Remote - English teacher.
October 2019 - Current time. Independent contractor.
Babbletype. Remote - Translator.
●
Translating documents from Spanish to English and vice versa.
July 2018 - October 2019.
Rumbo Mobile Canada. Remote - Social media manager.
●
●
Creating content for social media platforms.
Online customer service.
June 2017 - January 2018
Smart BPO, Calle 50, San Francisco, Panamá - Quality assurance.
●
●
Acting as a catalyst for change and improvement in performance and quality.
Working with operating staff to establish procedures, standards, systems and procedures.
October 2015 - February 2017
Sitel, Carrasquilla, Panamá - Collections agent.
●
●
Creating payment plans for customers in late stage of collections.
Taking credit card payments over the phone.
Education
2019
ONTESOL CANADA - TESOL certificate-
Universidad Latina - English Associate's degree.
2007 - 2013
Padre Segundo Familiar Cano High School - Science Bachelor.
