Thomas D. Reynolds

Thomas D. Reynolds- | |-| Beverly, MA 01915 WWW: https://www.linkedin.com/in/thomas‑d‑reynolds‑149921b3/ | Summary Experienced senior technical writer with solid communication, analytical, and problem-solving skills. Proven ability to create user documentation for multiple audiences from highly complex technical data. Coordinates and completes documentation projects, manages other writers, and works independently and effectively in Agile development environments. Skills Content Strategy Product Documentation Product Descriptions Content Creation Idea Brainstorming Document Editing Project Management Collaboration Darwin Information Typing Architecture Peer Reviewing Experience Senior Technical Writer Commure Healthcare, April 2020 - November 2023 Supported several scrum teams during SDLC by guiding the writing effort for epics and stories and by offering input during grooming sessions. Collaborated with product management and engineering to brainstorm new documentation strategy for an acquired product. Wrote and peer reviewed new online help topics for a physician order entry application. Assisted QA team in testing new features on Android and Apple mobile devices. Created 3 Quick Reference cards for on-site training material. Senior Technical Writer Hitachi Vantara, April 2019 - April 2020 Utilized strong writing skills to effectively support and enhance hardware platforms for a data management product. Evaluated a product documentation set and wrote a summary report with recommendations for consolidating and improving structure and content. Senior Technical Writer Sensitech, April 2018 - January 2019 Developed comprehensive task and reference content for a web-based supply chain software solution. Provided technical support during internal training sessions for the professional services team. Lead User Assistance Writer Persistent Systems, April 2016 - September 2017 Wrote technical preview content for a new integration of UML and SysML design management software with source control and requirements management applications. Collaborated with writers, editors, and developers on a process for streamlining the assembly of release notes. Served on a User Education committee focusing on standardization of product “Getting Started” pages, review of subject matter for new videos and tours, and migration of product news articles to WordPress. Coordinated translation of documentation source into 10 languages. Senior Information Developer IBM, June 2008 - April 2016 Planned, managed, and delivered product documentation with cross functional teams in an agile development environment. Converted complex source files for an interactive installation guide into DITA. Wrote new conceptual and task-oriented topics for systems engineering with an IBM product. Collaborated with developers on a series of “Guide Me” learning scenarios that demonstrate UML and SysML workflows. Published a video tour for a new web-based IBM Information Center. Created a product wiki with release information, articles, and videos contributed by developers, e-learning, instructors, and field engineers. Maintained product download pages for sprint and final releases. Senior Technical Writer Telelogic, March 2007 - June 2008 Wrote a beginner level product tutorial for Java and C++ developers. Evaluated an entire documentation set for DITA conversion and then reported findings and recommendations to management. Assisted with preparation and assembly of several documentation components for DITA conversion. Collaborated with e-learning by conducting peer reviews of product training modules. Senior Technical Writer RSA Security, February 1999 - March 2007 Managed, produced, and delivered documentation sets for three RSA products. Revised and improved several sections of an administrative API guide. Consulted with development and quality assurance engineers to gather technical information. Installed and tested software builds as part of product development. Participating in paper prototyping and product usability testing. Coordinating technical and editorial reviews. Sponsored a peer review program to improve staff writing skills. Education and Training Technical Writing Certification North Shore Community College, May 1998 Bachelor of Arts in History Gordon College, September 1990 Technical Summary Oxygen XML Editor, Arbortext Epic Editor, MadCap Flare, Adobe FrameMaker, Adobe RoboHelp, Adobe InDesign, SolidWorks, Composer, Camtasia, Captivate, Microsoft Visio, Microsoft Word, Storyboard, GitHub, Sourcetree, JIRA, Confluence, Microsoft Project, Rational Team Concert, Rational ClearQuest, Rational ClearCase, Eclipse