Thomas Anthony
$7/hr
Customer Support Specialist (Email & Chat)
- Reply rate:
- -
- Availability:
- Hourly ($/hour)
- Location:
- Coimbatore, Tamil Nadu, India
- Experience:
- 3 years
Other
About
I worked as a Customer Service Associate at Amazon Development Centre India Pvt Ltd for 3 years from Aug 2022 to Sept 2025.
In this role, I provided chat and email customer support for North American customers, handling 40–80 interactions daily in a high-volume environment. My responsibilities included resolving order, payment, billing, charge, and account-related issues, handling escalated and emotionally charged customer interactions, and making policy-based decisions on refunds, replacements, and concessions.
I documented cases using Amazon internal CRM and ticketing systems, followed defined workflows, and consistently met CSAT, quality, and KPI benchmarks.
Skills
