Thomas Agee

Thomas Agee-|- Operations & Automation Specialist Professional Summary Strategic professional with a B.S. in Computer Science and an A.A.S. in Software Development. Experienced in business automations and connecting technical systems with revenue operations. Background includes database troubleshooting, system redundancy planning, and sales pipeline management. Core Competencies ● ● ● ● Automation: Zapier (Webhooks, Logic Paths, Formatter), CRM Integration, Slack Workflows Technical Operations: Database Troubleshooting and Debugging, System Redundancy, Disaster Recovery Sales Operations: CRM Pipeline Management, Lead Qualification, Outreach Automation Systems Logic: Workflow Auditing, Process Optimization, Data Archiving Professional Experience Pointe Precision, Plover, WI - IT Analyst - January 2021 – February 2026 ● ● ● ● Analyzed IT infrastructure to identify automation opportunities and implemented Zapier workflows for ticket handling and data synchronization. Performed database troubleshooting and debugging to maintain system performance and data integrity. Designed redundant systems and disaster recovery procedures to maintain continuous data availability. Oversaw complex support escalations and implemented systemic fixes for recurring technical issues. Vending Village, Remote - Outbound Sales Representative - May 2024 – September 2025 ● ● Identified and qualified business locations and managed the deal cycle from outreach to machine placement. Used CRM tools to coordinate site visits and track follow-ups to prevent lead loss. 2 After HourAssist, Remote - Outbound Sales Representative - June 2017 – April 2024 ● ● Pitched automated call-capture systems for service businesses and identified operational gaps in manual lead handling. Maintained an outbound sales pipeline and moved qualified prospects to demonstrations through structured CRM management. Mountain Terrace Senior Living, Wausau, WI - Director of Maintenance & Operations May 2017 – January 2021 ● ● Managed infrastructure and maintenance projects under strict timelines. Maintained facility technical systems including networking and communication infrastructure. Education University of Arkansas, Fort Smith, AR - Bachelor of Science in Computer Science 2011 – 2015 Mid-State Technical College, Wisconsin Rapids, WI - Associate in Applied Science 2020 – 2021