Thiago Santiago Pereira

Tech-savvy Project Manager with 7+ years of experience leading digital transformation and operational improvement projects across insurance, telecom, finance, and private pension sectors. Proven track record delivering complex programs valued at over BRL 10M for industry leaders, including Vale S.A., Icatu Seguros, and América Móvil, using Agile, Scrum, Lean, and PMBOK methodologies. Experienced Scrum Master, Lean Six Sigma Green Belt, and BPMN Specialist, with a BSc in Manufacturing Engineering, Postgraduate Degree in Project Management (FGV), and MBA in Digital Transformation. Adept at managing cross-functional squads, driving vendor negotiations, and aligning IT delivery with business strategy.

Key Achievements:

• Led BRL 2.5M digital transformation at Vale S.A., reducing monthly platform support costs by 97% and increasing user engagement (504K web / 129K app visits).

• Implemented PIX payment system, driving a 35% increase in pension contributions through integrated digital channels.

• Delivered BRL 3.56M savings via strategic supplier renegotiation at Icatu Seguros, with full SLA redesign and governance structure.

• Executed fraud prevention initiatives and a regulatory voice recording solution, ensuring full SUSEP compliance and enhanced data security.

• Scaled operations at América Móvil by deploying 300+ new service points, reducing telecom operating costs and improving service coverage.