Thezza Mea Polinar

About Me Thezza Mea Polinar Detail-Oriented Virtual Assistant | Admin, Order Management & eCommerce Support Hi! I’m Thezza — I keep your business moving with zero missed details and stress-free days. From organizing tasks to streamlining processes using process improvement principles, I handle the work that slows you down. Dependable, efficient, and always ahead of deadlines — I make things happen. Professional Experience: Order Management Specialist Lexmark- (July 2024-August 2025) Personal Information Email:-Phone: - Skype: live:.cid.ccc6c8ba39e4f6ee Education Bachelor of Science in Industrial Engineering MATS College of Technology, Davao City Core Skills Administrative & Email Management Order Management & Customer Care Logistics & Supply Coordination Document Control & SharePoint Management Process Improvement & Basic Automation Tech Tools SharePoint · Slack · SAP Amazon · Shopify · Canva Calendly · Google Workspace Handled end-to-end orders for US & Canada clients, ensuring accuracy and on-time delivery Coordinated with cross-functional teams to meet schedules and resolve customer issues fast Maintained ERP data and reports while streamlining processes to improve satisfaction Document Control & QMS Support Lear- (June 2023-May 2024) Maintained ISO-compliant documents and ensured accuracy of SharePoint records for easy retrieval Managed controlled files to support compliance and improve accessibility for all teams Assisted in updating policies and procedures through collaboration with cross-functional groups Administrative Support (Freelance) Remote- (September 2019–September 2021) Maintained accurate sales and inventory reports through data entry and email correspondence Organized digital files and folders for improved workflow and easy access Coordinated customer communications and supported online sales for a US small business Certifications General Virtual Assistant Mastery Amazon Online Arbitrage Training Shopify Store Management Fundamentals Records Management Training Root cause Analysis Tools Continuous Improvement Project and Guidlines