Therize Patricia Bautista

THERIZE PATRICIA SOTO BAUTISTA # 14 Apitong St. Sionson Subdivision San Vicente, Malolos, Bulacan - / -- SKILLS: A professional who has 10 years of experience in dealing with diverse customers via phone and email; a motivated self-starter who works with minimal to no supervision. I have a vast scope of experience in mortgage, real estate, payroll and financial accounts. I gained an in depth training of CRM tools such as Ring Central, Top Producer, Market Central, Boomtown, and eEdge. Has basic knowledge about cold calling, lead generation for sales, appointment setting, internet research, social media, video and image editing. Also has extensive experience using Microsoft office suite,Google sheets, Google Drive and Team Viewer. WORK EXPERIENCE: PEOPLE SUPPORT PHILIPPINES (July 2004-May 2006) Customer Service Representative, Credit Reporting Agency - Email and Voice Support (US account) Retention Team/Customer Service Dealt with providing alternatives for customers to get their credit reports in a timely manner by signing up for a free credit report from Experian, one of the three leading credit reporting agencies. Also provided customer support for the same account thru email and voice. SUTHERLAND GLOBAL SERVICES (July 2006-March 2008) Customer Service Representative- Email and Voice Support for PayPal (UK department) Provided voice and email support concerning customer’s billing Offered protection to customers involved in online shopping Handled disputes and questions regarding falsified and fraudulent transactions  Offered website assistance SHELL SHARED SERVICES ASIA, B.V. (April 2008-June 2009) Customer Service Professional – Email, Fax, and Voice Support (Shell UK and Shell Pilipinas) Handled order taking Directory Assistance  Feedback and Issues Accounts Receivables JP MORGAN CHASE BANK N.A (June 2009-March 2012) Online banker/Customer Care Professional (US account) Serviced Washington Mutual and Chase mortgage customers  Handled Prime/Non Prime/Collections Accounts. Website assistance Helped borrowers manage their options in paying off their loan sooner Provided a more amenable payment arrangement during hardships CITIGROUP BPS PTE LTD (April 20, 2012-July 2013) Customer Service Officer for US Cards Transaction information Assisted customers with account information change, transactions and billing inquiry and other product related questions Handled cross selling, up selling, disputes and credit. ADP, LLC (July 2013-Sept 18, 2014) Senior Analyst for Major Accounts- Payroll Handled payroll inquiries Website assistance Processed special payrolls and amendments ALTISOURCE BUSINESS PROCESS SOLUTIONS (October 17, 2015-March 2015) Property Preservation Analyst Coordinates with different US Cities, Counties, Boroughs, etc to preserve, repair, or even demolish bank-owned properties to be in compliance with their regulations. Talks to third-party vendors to perform the work required Arriva Medical (April 2015-August 2016) Health Care Specialist Dealt with patients who have diabetes and supplied them with Diabetic Testing Supplies Upselled ancillaries (Knee Brace, Back Brace, Heating Pads)  Gave basic information about their insurance providers. MYOUTDESK (December 2015-June 2015) Appointment setter, real estate SEPHORA (September 2016-present) Customer Service Associate- homebased Answered customer’s emails about shipping, product inquiry and availability, pricing, etc. Liaised with couriers  QUALIFICATIONS AND SKILLS: Strong communication skills (verbal and written) Knowledgeable in Windows applications, the Internet Interpersonal relation skills Dedicated Honest Has the ability to multi-task efficiently TRAININGS/ SEMINARS ATTENDED Streamline: GSAP Basics and Controls: May 08, 2009 Sales Order Processing: May 09, 2009 Customer Service Basic: May 13, 2009 Customer Service Advanced: May 14, 2009 WAMU-Chase Conversion Training: May 20, 2010 WAMU Collections Training: August 2010  Workforce Now Training: August 2014 EDUCATIONAL BACKGROUND: Tertiary: Far Eastern University (Manila) - Secondary: Holy Spirit Academy of Malolos - Primary: Immaculata Academy of Malolos -