Therese Reyes Cruz

As a detail-oriented and tech-savvy professional with almost 10 years of experience in customer service, training, and process optimization, I bring a well-rounded skill set built on communication, collaboration, and a passion for efficiency through digital tools.

I can provide customer support across video conference, email, chat, and phone channels while also collaborating closely with teams such as Warranty, Leadership, Retail, Product, Fraud, Training, and Finance. This experience of cross-functional partnership has allowed me to build impactful resources, streamline workflows, create monthly statistic reports, and resolve complex issues efficiently.

I have designed and facilitated training programs—delivered personally or virtually, via Zoom, Google Meet, and recorded modules—and created internal documentation using tools like Notion, Canva, Figma, and Google Slides.

My technical toolkit includes a strong command of both macOS and Windows environments, Google Workspace (Docs, Forms, Sheets, Slides, Drive, Gmail, Calendar), Microsoft Office (Word, PowerPoint, Excel), and various CRMs (Zowie, Freshdesk, Loop, Zendesk, and Twilio). I am experienced in building automations and integrations using Zapier, Asana, Typeform, Shopify, Slack, and Klaviyo to reduce manual tasks and improve team productivity.

Additionally, I leverage AI technologies like ChatGPT and Gemini AI to enhance daily workflows, generate content, and support data-driven decisions.

Whether it’s validating fraud cases, creating training guides, or optimizing internal processes, I bring both strategic thinking and hands-on execution to the table. I would welcome the opportunity to bring this expertise to your team and contribute to your organization’s goals.