THERESA UZOAMAKA ONYENJUALA
Administrative Virtual Assistant
📧- | 📞 - | 🔗 LinkedIn
Professional Summary
Detail-oriented Administrative Assistant with over 3 years of experience handling a wide range of administrative tasks, including calendar and inbox management, travel itineraries, data entry, and research. Skilled in using Google Suite and various tools for task management, meeting coordination, and project tracking. Adept at preparing presentations, performing data scraping, and supporting team operations with precision. Known for optimizing workflows, improving efficiency, and maintaining organization in fast-paced environments. Strong track record in managing multiple responsibilities and ensuring seamless administrative support.
Key Skills
Inbox & Calendar Management
Data Management & CRM Proficiency (98% Accuracy)
Customer Support & Issue Resolution
Workflow Optimization & Automation
Time Management & Task Prioritization
Presentation Preparation & Documentation
Strong Communication & Problem-Solving Skills
Professional Experience
Administrative Virtual Assistant
Showmax (CEO) | Remote | Sept 2024 – Present
Managed executive inboxes and calendars, ensuring seamless scheduling and zero missed deadlines.
Streamlined data entry processes with 98% accuracy for over 1,000 weekly records.
Reduced email response times by 30%, maintaining a zero-backlog system.
Prepared high-quality presentations and documentation for client meetings and strategic initiatives.
Executive Virtual Assistant
Freelance | Remote | Jan 2023 – Aug 2024
Delivered exceptional customer support, handling 50+ inquiries daily with a 95% first-contact resolution rate.
Reduced follow-up times by 30% through proactive issue resolution strategies.
Achieved a consistent 4.9/5 customer satisfaction rating by prioritizing client needs.
Administrative Virtual Assistant
Freelance | Remote | Mar 2022 – Dec 2023
Provided administrative support for multiple clients, optimizing workflows and increasing task efficiency.
Teacher
City of Wisdom Int'l School, Aba, Nigeria | On-Site | 2019 – Present
Designed engaging lesson plans that improved student performance by 20%.
Organized events and mentoring programs to boost student morale and participation.
Education
BED. Education & Linguistics
University of Nigeria, Nsukka
Certifications
Virtual Assistant Certification | ALX Africa | 2024
Achievements
Enhanced email response times by 30% through optimized categorization strategies.
Maintained a 4.9/5 customer satisfaction rating by resolving 95% of inquiries on first contact.
Achieved 98% accuracy in data entry, streamlining workflows for remote teams.
Reference: Available upon request
